Customer Service Health

Stephanie McGovern

Objective To obtain a position where I can gain experience in the field of Public

Health and Health Promotion.

Education 08/07- 05/12 West Chester University West Chester, PA

Bachelors in Public Health/ Health Promotion

I have received my Bachelors in Public Health with a focus in Health

Promotion.

Interests and I am very interested in entering the health field, sharing, and expanding

activities my knowledge with various outlets in the health field.

01/12-05/12 Care Alternative Hospice

Fort Washington, PA

Volunteer Student Intern

Experience Assess/Restructure Essence of the Journey Program.

Visit patients with and without dementia one to three times a week.

Learn the business and spirit of the hospice industry.

02/13-Present Care Alternatives Hospice

Fort Washington, PA

Hospice Volunteer

Visit weekly with several different patients.

Build a relationship with the patients and the facility employees.

Work experience 09/12-Present Aetna Blue Bell, PA

Medicare Complaint and Appeals Analyst

Read and review all cases received in the department

Assign cases to the appropriate analyst depending on the details of the

case

Keep all cases within the CMS regulated timelines

Vast understanding of Medicare part C and D

06/12- 09/12 Care Alternatives Hospice

Fort. Washington, PA

Office Help

Handle and sort company mail

Answer and direct phone calls

Help within the office and build relationships with referral sources

07/11- 01/13 Applebee's Neighborhood Bar and Grill

Lansdale, PA

Customer service representative

Assist customers and ensure their satisfaction with the visit.

Taking accurate orders and providing service in a timely and professional

manner.

07/09- 01/12 Sunrise Assisted Living

West Chester, PA

Care Manager

Provide full assistance with activities of daily living for patients with

various stages of Dementia and Alzheimer's disease.

Built relationships with residents, family members, doctors and other

referral sources

References Available Upon Request

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