Customer Service Manager
Resume:
Resume
Of
Robert J. Lee
*********@*****.***
EMPLOYMENT
Salesperson September 2012 Present
Buddy Gregg RV & Motor Homes
Knoxville, TN
My duties include selling many different product lines of Recreational Vehicles, consumer credit applications,
scheduling delivery of purchased units, and most importantly follow up customer service after the sales process
has been completed.
General Manager July 2012 Aug 2012
Boat n RV Superstore, Corporate Headquarters
Rockwood, TN
My duties included the daily oversight of the Corporate Headquarters and Campground Facilities. I worked
closely with all Department Managers monitoring daily progress and profitability. I also worked closely with
Human Resources to insure employee policy and procedures were followed, with the Accounting Department
ensuring inventory was accounted for as well as cash flow operations, and also with our internal Legal
Department helping with daily issues that presented themselves. I also monitored was what I referred to as our
“Company daily flow”. This can be very indicative of issues that might arise in certain areas of a store that
might need monitoring. Lastly, the most important duty I had was to insure Customer Satisfaction. With high
standards and uncompromising Ethical and Moral Character, customer’s can and should feel good about their
purchases.
General Sales Manager Dec 2011 July 2012
Bill Plemmons RV World
Salisbury, NC
My duties included managing all departments of the store which consisted of Sales, Finance, Inventory, Service,
Parts, Customer Service, and local Marketing. It was my responsibility to eliminate an average aged inventory
of over 270 days, establish a productive sales team, reorganize the parts department, and help create a positive
attitude throughout the store.
Sales/Finance Manager Aug 2011 Dec 2011
Bill Plemmons RV World
Rural Hall, NC
I was hired as a General Sales Manager for the Salisbury, NC store but ended up the Finance Manager for a short
period of time at the Corporate Headquarters in Rural Hall, NC until the Finance Department was stabilized,
then transferred to the Salisbury, NC store.
Salesperson Nov 2010 Aug 2011
Buddy Gregg Motor Homes
Knoxville, TN
My duties included selling many different product lines of Recreational Vehicles, consumer credit application
processing, and follow up customer service once the customer took delivery of the RV .
General Manager Jan 1997 May 2010
Lee Family Homes, Inc.
Cleveland, TN
My duties included management of team sales and marketing programs, construction sites, scheduling of labor,
products and materials in regard to each construction site, delivery and installation of homes, customer
warranty and service issues, wholesale “floor plan” finance programs, facilitation of retail finance products offer
by the company, and all local and state agency compliance requirements. One of the most important duties I
had was to develop, nurture, and maintain industry relationships with the finance organizations, manufacturers,
and suppliers that helped facilitate and support the company’s objectives. Although the above mentioned
functions were very important, the most important responsibility I had was customer care and service which
created repeat customers and customer referrals.
Salesperson Apr 1995 Jan 1997
Monroe County Mobile Homes, Inc.
Madisonville, TN
My duties included selling many different product lines, consumer credit application processing, consumer loan
closings, and follow up customer service once the home was completed.
Department Manager 1993 1995
Nuclear Medicine Technologist BA, CNMT
Lakeway Regional Hospital
Morristown, TN
My duties included establishing an independent, self supportive Nuclear Medicine department as a separate
modality within the overall Radiology department and once established, initiating the first Nuclear Cardiology
Program at the facility. I oversaw departmental Accreditation, which was accomplished on the first application,
upon the completion and implementation of departmental protocols, policies and procedures. I was also
responsible for daily, quarterly, and annual reporting required by the Nuclear Regulatory Commission (NRC)
regarding the handling, use, and discard of any and all radioactive materials and waste.
Nuclear Medicine Technologist BA, CNMT 1992 1993
Mobile Tech Service
Athens, TN
My duties included providing Nuclear Medicine services to several Regional hospitals, while maintaining NRC
compliance of transported radioactive material and waste.
Transportation Dispatcher 1990 1991
Ploof Truck Lines
Jacksonville, FL
My duties included dispatching flat bed loads for next morning/next day delivery throughout the southeastern
region. Taking shipment orders, building loads, and customer service made up the largest part of my daily tasks
before dispatching each evening. The ability to interact with the drivers and to facilitate the loads for the
customer was a very important requirement.
Sales Manager 1985 1990
J J Autos
Madisonville, TN
My duties included traveling to salvage auto auctions across the southeast, purchasing repossessed, damaged, or
salvaged vehicles for resale. In addition to general sales functions, I also facilitated repairs and financing as
needed.
EDUCATION
Certificate of Completion and Certification, CNMT 1991 1992
University of Tennessee Medical Center
School of Nuclear Medicine
Knoxville, TN
I was one of six members selected for the initial class of the school.
My preferred area of interest was Nuclear Cardiology and Positron Emission Tomography (PET)
Bachelor of Arts Degree 1985 1990
University of Tennessee
Knoxville, TN
Major concentrations were Biology and Zoology
Associate of Arts Degree 1983 1985
Hiwassee College
Madisonville, TN
Major concentrations were Biology and Chemistry
Diploma 1979 1983
Madisonville High School
Madisonville, TN
General studies, football, basketball, and golf
REFERENCES
To Follow Upon Request
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