Customer Service Sales

DIANE M. PASQUERELLA ***********@***.***

*** **** ****** ? Apt# 5E ? Bronx, NY 10469 ? 347-***-**** ? 347-***-****

OBJECTIVE: To obtain a position within an organization or firm, that

will challenge and enable me to utilize and expand my abilities, while

providing an ongoing potential for personal and professional growth.

KEY STRENGTHS AND SKILLS

. Organizational: Very well organized and comfortable working in a multi-

tasking project-oriented environment; known as a "highly organized and

productive employee".

. Communications: Proven communication abilities, both oral and written; a

highly effective team player that understands the value of working with

all levels of employees.

. Computer literate: Microsoft Word, Excel, and PowerPoint for Windows;

QuickBooks, Corel Paradox, Fairtax and ACRIS Systems, Outlook, Internet

and typing.

. Adept in telephone techniques and operation of multi-line telephone

systems.

. Proficient in Record keeping; maintained all record-keeping procedures

without error

. Extensive exposure to public and customer service requirements, always

attentive to the importance of maintaining excellent customer

satisfaction.

EXPERIENCE:

5/2013-Present Manpower Temporary Services

White Plains, NY

Event Team Recruiter American Cancer Society

Reaches out to new and past event participants by phone or e-mail. Follows

up with prospective team leaders. Meticulously tracks and monitors

participants using EMT database. Researches companies and markets using

internet browsers. Assists in the implementation of the Kick-Off Breakfast

and Making Strides Event.

1/2012-2/2013 Adcorp Media Corp

Irvington, NY

Call Center Operator

Deliver prepared sales talks, reading from scripts that describe products

or services, in order to persuade potential customers to purchase a

product. Schedule appointments for sales representatives to meet with

prospective customers or for sales customers to attend sales presentations.

05/2001-11/2011 NYC Dept. of Finance New

York, NY

Customer Service Representative/Clerical Associate 3

Greets customers upon arrival, retrieves data regarding information

relating to parking tickets, water, sewer bills and property taxes, assists

Customers creating cover pages and property search, preps, Intakes and

Scans Real Property documents for recording/filing via ACRIS, assist

Customers with Tax Maps issuing Condo lots, examined and reviewed U.C.C.

and Federal Tax Liens documents for recording, assists in training for Real

Property Verification for Real Estate documents, index and verify Real

Property documents in Fairtax system, acting supervisor in absentee of

supervisor and assists supervisor with weekly reports.

1998 - 2001 Classic A/C & Refrigerator Corp

Woodside, NY

Administrative Assistant

Performed difficult and responsible administrative support for a year-round

HVAC company, bills all invoices on Corel Paradox 9, handles hi-volume of

service calls and assisted the Service Manager, acts as a liaison to

resolved customer related issues, dispatched mechanics to and from job

sites, maintained all general office files and records, developed

organizational and leadership skills

1997 - 1998 Chapin Home for the Aging

Jamaica, NY

Personnel Assistant

Performed difficult and responsible personnel support for a nursing

facility, processed all employment paperwork including data entry,

scheduled of physicals with the appropriated follow-up, designed and

prepared layouts of medical and clerical staff, Word processed and answered

all correspondences new for Director's signature, coordinated departmental

needs and acted as a liaison to resolved issues, maintained general office

files and records

EDUCATION:

Middletown High School Middletown,

NY

High School Graduate-6/1984

REFERENCES AVAILABLE UPON REQUEST

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