Software Help Desk

Donatien Odlum

*** ******** ***, ** . ********, NY 11225

718-***-**** .718-********* . ***********@*****.***

POS Specialist with years of demonstrated success working with diverse

teams in a computer operations environment with a focus on corporate system

administration, trouble shooting, and project management. Skilled in

disparate computer systems, report creation and generation, order

fulfillment, customer relationship management and job improvement analysis.

Results-driven Leader who blends real business computer experience and the

knowledge of how to oversee and run projects to heighten company

performance.

Consensus Builder adept at forging steadfast company business and vendor

relationships and tapping opportunities to optimize a competitive

advantage.

. Monitored complex system resources across multiple organizations.

. Programmed corporate POS systems, including all adds, moves and

changes to store peripheral equipment

. Trained internal staff on the operation of proprietary POS systems.

Multifaceted Team player experienced in energizing co-workers to meet and

exceed corporate objectives in challenging environments.

Forward-thinking Pacesetter with a track record of leading innovation to

enhance POS operating efficiency.

. Revolutionized the POS system monitoring process by creating tracking

tools in order effectively resolve any software issues.

. Designed a troubleshooting process to establish faster response times

to support stores

. Standardized the process for new user employee set-up and

configuration

CAREER EXPERIENCE

Technical Support

Equinox Fitness/Blink Fitness

Jan 2013 - Present (Temporary)

. Identify, troubleshoot, and analyze computer related issues.

Determine appropriate course of action, and conduct repairs,

modifications, and upgrades as needed.

. On site PC hardware, software and peripherals installations.

. Perform on-site evaluations of problematic kiosk machines and work

with vendor is resolving issues.

Point of Sale Analyst

Duane Reade

2008 to Oct 2011

. Re-polling of missed stores utilizing JDA and verifying that 'price

changes' were sent accordingly.

. Perform initial Lab testing on register

. Verify all POS equipment and customized software configurations for

new, remodeled and converted stores.

. Work closely with technicians in coordinating rollouts and upgrades

to new and existing stores

. Identify in-store applications / hardware and user issues and

resolve accordingly

. Upon new store openings perform visits and ensure all POS equipment

and peripherals are fully operational.

. Perform Regression Tests on new and enhanced POS applications and

furnish developers with results for modifications

Point of Sale Help Desk Coordinator

J. Crew, Inc.

1997 - 2008

. Provide technical, instructional and software support for all

J.Crew (310) stores nationwide

. Create PC hard drive images in accordance with corporate

specifications

. Configuration and installations of all Point of sale equipment.

(Hardware & Software - Cash registers, Computers and peripheral

devices.

. Identify, track and escalate contractual obligations of external

vendors to ensure that in-store problems are resolved in an

effective and timely manner.

. Coordinate systems upgrades and rollouts

. Extensive communication with software vendors

. Input all calls and resolutions into Help Desk Apps.

EDUCATION

Associate of Applied Science, Accounting, Data Processing

Heald College, Oakland, CA

Unix

University of California at Berkeley, Berkeley, CA

Unix

Xincon Tech School, New York

Other Related Skills:

Unix, Windows, DOS, OS/2, MS-Office, Access, Norton Ghost, PC Anywhere,

Altiris, Heat, AJB RTS Enterprise delivery system, SAP Campbell Time &

Attendance / Staffworks. JDA, POS: RTC StoreMS, IBM 4690, Epicor (CRS)

Atrium Software

References available upon request

Contact this candidate