Customer Service Security
Resume:
Ahmad Alemi
NEWARK, NEW JERSEY, 07107, UNITED STATES
***********@*****.***
Professional Experience
US POSTAL SERVICE KEARNY NEW JERSEY UNITED STATES
PSE MAIL PROCESSING CLERK June 2013 - Present
* Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
* Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.
* Distribute incoming mail into the correct boxes or pigeonholes.
* Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.
* Clear jams in sorting equipment.
* Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
JEWELRY EXCHANGE WAYNE NEW JERSEY UNITED STATES
Security Supervisor May 2011 - May 2013
* Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
* Supervise subordinate security professionals, performing activities such as hiring, training, assigning work, evaluating performance, or disciplining.
* Analyze and evaluate security operations to identify risks or opportunities for improvement.
* Identify, investigate, or resolve security breaches.
* Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies and procedures.
* Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property. Supervise subordinate security professionals, performing activities such as hiring, training, assigning work, evaluating performance, or disciplining. Analyze and evaluate security operations to identify risks or opportunities for improvement. Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies and procedures. Identify, investigate, or resolve security breaches.
BED BATH& BEYOND TOTOWA NEW JERSEY UNITED STATES
Customer Service Representative February 2010 - May 2011
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
MORRIS COUNTY SCHOOL OF TECHNOLOGY, DENVILL, ENEW JERSEY, UNITED STATES
* Certified Heating, Ventilating, and Air Conditioning September 2007- June 2008
COUNTY COLLEGE OF MORRIS, RANDOLPH, NEW JERSEY, UNITED STATES
Completed coursework towards Associates Degree, Sep 2007
* Criminal Justice Major
Additional Skills
* Organizational and time management skills Highly dependable and responsible with an ability to prioritize workload and meet deadlines with minimal supervision. Microsoft Word, Power Point, Excel, Internet, and Macintosh. Excellent communication and interpersonal skills with children and adults. Excellent mechanical hands on experience. Very knowledgeable with tools.
References
* Furnished upon request
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