Customer Service High School

DUYEN NGUYEN

**** ******* *******, ******** **** MN 55445 . 763-***-**** .

********@*******.***

Objective

Seeking a position at a company that will allow me to; utilize my skills,

experience, and talents to perform my duties in a professional and

effective matter.

Summary of Qualifications

. Quick learner

. Excellent in customer service and communication

. Detail-oriented, good interpersonal skills, multi-tasking and proven

time management skills

. Professional attitude - work ethic

. Team lead abilities - delegating qualities

. People oriented

. Team Player as well as ability to work independently.

Work Experience

Senor Wong, Downtown Saint Paul March 2008 to February 2013

Position: Shift Manager

. Provide excellent patron experiences through phenomenal customer

service, evidenced by high number of regular patrons requesting

to sit in my section.

. Managed the schedule and cash for all servers

. Managed paper work for owners such as; sale receipts from all

servers

. Answering phone calls to take reservations and leaving important

messages for owner

. Responsible for opening and closing the restaurant securely

. Recognized as "Lead Server" which includes mentoring and

training new servers, as well as accounting for all wait staff

sales and receipts at least three shifts weekly.

US Bank, Saint Paul Sept 2012 to

January 2013

Position: Temp Account/Loan Processor

. Processed around 50-60 loans on average a week. Handled full

reviews on mortgages, timeshares, and school loans.

. Reviewed HUDS, titles, reinstatements, data entry, trailing docs

for mortgages. Worked with various mortgage documents all week

ranging over 100 files, each file contained these documents each

week.

. Successfully processed, data entered, and reviewed various loans

in a week before deadline

. Ensured all files were complete prior to underwriting hand-off

and coordinated effectively with title companies to ensure

smooth closings.

. Successfully processed some of the most challenging loan

applications (e.g., first-time borrowers, self-employed

applicants and borrowers with problematic credit histories).

.

Perfect Nails, Roseville Feb 2005 to June 2008

Position: Receptionist

. Answered, screened and directed inbound phone calls

. Performed general secretarial duties, including - meeting scheduling,

appointment set up, faxing and mailing

. Handled delicate situations, such as - customer requests, special

needs and complaints.

Education

High School Diploma, Coon Rapids High School June 2007

Associates Degree, Anoka Ramsey Community College, Coon Rapids

Present

REFERENCES

Available Upon Request

Contact this candidate