Customer Service Sales

Robert M. Garner

*** ****** **** *********, **** 44056 (C) 216-***-**** (e-mail)

*********@**********.***

Successful Sales Manager in the vision industry, strong business acumen

that delivers profitable margins for both customer and company! Proven

success in the Cleveland market with the ability to connect to customers

and identify their business needs. Strong presentation and communication

skills, excellent organizational and self management skills achieved from

military background. Driven to succeed!

PROFESSIONAL EXPERIENCE

Scratch Off Systems, Cleveland, Ohio

January 2012 - April 2013

Special Projects Sales Manager, Logistics/Purchasing Coordinator

Developed and coordinated Scratch Off Systems push into the multi-billion

dollar pressure sensitive product label market

* Identified, developed and closed product label accounts that resulted

in increased monthly revenues

* Increased monthly dollar volume of existing accounts through

consultative selling of digital and flexographic product offerings

* Consistently achieved set sales goals

* Streamlined business processes to increase production

* Gained a market advantage by renegotiating contracts and pricing with

all vendors that resulted in significant decreases

* Researched and developed alternative suppliers

* Decreased monthly operating costs by 20%

Nidek, Inc., Fremont, California

November 2010 - June 2011

Regional Manager

Diligently worked to increase awareness and sales of Nidek's full line of

ophthalmic diagnostic and surgical product line in a five state region

* Used technical proficiency and a consultative sales approach during in

office demonstrations of product line

* Worked to increase sales lead activity through a territory specific

marketing plan

* Collaborated with hospital executives and private practitioners around

contracts, pricing and products to meet their capital equipment needs

* Conducted in office training and installation of purchased products

by working simultaneously with product specialist and clinical support

staff

* Insured purchase satisfaction through constant follow up and contact

with "sold" accounts

* Worked tirelessly on business development and uncovering new and

potential business

* Demonstrated proficiency with Medicaid/Medicare reimbursement and

procedural billing and coding

Diversified Ophthalmics, Cincinnati, Ohio

February 2009 - April 2010

Territory Manager

Leveraged strong relationships with both Optometric and Ophthalmology

practices to grow

business and increase revenues in the Cleveland market

* Skillfully manage a $2 million dollar territory, increasing territory

revenues by over $80,000 in 9 months

* Increase awareness of optometrists and ophthalmologist customers of

our full line of equipment, disposables and ophthalmic lab services,

through regular in-office appointments

* Produced a 10% increase in new business through consultative selling

approach, customer education and excellent customer service

* Worked tirelessly to insure timely follow up and provide excellent

customer service to new and existing accounts

* Regularly attend manufacturer sponsored training sessions to maintain

subject matter expertise in current and future product lines and

technology

Advanced Medical Optics, Santa Ana, California

October 2006 - November 2008

Territory Manager, Corneal Division

Effectively managed over 300 accounts in Northeast Ohio, provided excellent

customer service while attaining the highest market share to date in this

territory

* Effectively segmented over 475 Optometry and Ophthalmology locations

to establish a call plan targeting only top accounts and KOL's

* Drove new business through needs assessment/analysis and consultative

selling techniques

* Diligently worked to move territory from the 51st sales ranking to a

number 1 ranking overall

* Consistently 100% to plan with both OTC and dry eye product lines

* Achieved significant dollar volume and market share increases during

tenure

* Effectively communicated AMO's product message through in office

visits, lunch and learn presentations and representation at

professional organization meetings

* Established a new standard of customer service through timely follow

up, product education and overall account maintenance resulting in

improved customer confidence and an increase in product

recommendations

Fortec Medical Inc., Streetsboro, Ohio December 2005 - August 2006

Inside Sales Representative

Through professional telephone presentations, generated and qualified

potential new business to aggressively grow our customer base and

contribute to a rapidly expanding, service oriented surgical laser business

* Segmented over 900 potential accounts

* Accounted for 75% of new accounts in assigned territories

* Boosted nationwide fiber optic sales by 25%

* Consistently in excess of 100% of established sales plan

* Communicated with all hospital and physician's office call points to

drive new business and increase revenues

* Arranged and presented informative PowerPoint presentations and in-

service seminars

* Conducted timely follow up calls to insure customer satisfaction

* Proficient with CRM software

Fortec Medical Inc., Streetsboro, Ohio March 2005 - November 2005

New Product Clinical Specialist

Guaranteed excellent customer service and account maintenance through the

timely delivery, set up and operation of Fortec's full inventory of

surgical lasers

* Hand picked to represent new product additions to Fortec's line

* Insured that all established hospital protocol is strictly adhered to

upon arrival through completion of scheduled cases

* Maintained a high level of proficiency in Surgical Aseptic Technique

* Consulted with physicians and surgical staff from seven different

specialties on the proper set up of the OR and operation of the laser

as it applies to the special requirements for the procedure

* Arranged and presented at training workshops

* Addressed physician concerns as they applied to our product

Cleveland Community Building Initiative, Cleveland, Ohio June 2002 - April

2004

Associate Director/Sales Manager

Managed innovative, results driven team of sales professionals motivated to

attain fund development goals and drive the overall mission of reversing

the conditions that lead to and maintain poverty

* Effectively identified needs/wants of target neighborhoods

* Designed and implemented a business plan and marketing strategy that

increased our funding partnerships by 40%

* Increased outgoing grant proposals by 35%

* Elevated program specific funding by 15%

* Directed a process that increased unrestricted funding by 20% and

inflated the operating budget to over $2,000,000

* Exceeded quarterly quotas

Cleveland Community Building Initiative, Cleveland, Ohio January 1999 - May

2002

Community Outreach Coordinator

Direct the efforts of the all volunteer West Side Council to attaining

objectives outlined in the neighborhood specific strategic plan

* Delivered a 40% increase in active council membership

* Increased program development by 20%

* Through strategic partnerships insured long term program funding

* Developed and maintained open lines of communication between corporate

CEO's, city/state officials, civic leaders and medical professionals

to further the council mission

* Delivered comprehensive outcome measurement

MILITARY

United States Marine Corps. 3rd Reconnaissance Battalion, Okinawa, Japan

Reconnaissance Team Leader August 1988 - June 1992

Responsible for the charged duties of individual team members conducting

intelligence missions in support of United States interests in the Far East

* Honorably Discharged, completed enlistment requirements

* Responsible for the operational readiness of a six man reconnaissance

team

* Attained a SECRET security clearance

* Tasked with the collection and dissemination of classified material

* Extensive counter-terrorism and surveillance training

* Numerous individual service commendations and unit citations

EDUCATION

Kent State University, Kent, Ohio

Bachelor of Arts and Sciences Degree, Major: Criminal Justice/Sociology

September 1992 - December 1997

Georgetown University Law Center, Washington D.C.

Intern Investigator/Student

January 1996 - June 1996

***REFERENCES AVAILABLE UPON REQUEST

Contact this candidate