Customer Service Sales
Resume:
robbie laboone
call center agent
Greenville, SC
*************@*****.*** - 864-***-****
to show my skills as a multi-tasker and a excellent customer service representative for over five years. also
would like to show my loyalty and dedication to the company
WORK EXPERIENCE
Banking Specialist
td bank - Greenville, SC - November 2012 to Present
Confer with customers by telephone or in person to provide information about products or services, take or
enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices
for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes,
such as extreme weather conditions that could increase utility bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
• Solicit sales of new or additional services or products.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to
prevent future problems.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or
disapproving dealers' claims.
Certified Nursing Assistant
samartian bed and bath - Travelers Rest, SC - May 2012 to Present
helping those they couldn't help themselves
did house work, ran errands, went to doctor appts., gave baths, etc.
Call Center Agent
gannett co. - Greenville, SC - November 2011 to March 2012
Confer with customers by telephone or in person to provide information about products or services, take or
enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices
for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes,
such as extreme weather conditions that could increase utility bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
• Solicit sales of new or additional services or products.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to
prevent future problems.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or
disapproving dealers' claims.
EDUCATION
assoicates degree in medical assistant
BROWN MACKIE COLLEGE - Greenville, SC
2010 to 2013
high dipolma
berea high school
2005 to 2009
SKILLS
computer skills(microsoft word,excel,powerpoint,etc customer service skills, listening skills
ADDITIONAL INFORMATION
• great with computer miscrosoft word, excel, powerpoint etc..also an excellent people person
Contact this candidate