Customer Service Quality Assurance
Resume:
Mondith Sreng
Sterling, VA 20164
************@*****.***
Operating Systems Networking
Microsoft Vista/XP/7 TCP/IP & LAN/WAN Protocols
Windows Server 2008 GUI Applications
Linux Other Skills & Abilities
Software Customer service oriented
Microsoft Word, Excel, PowerPoint, Good communication skills (written and
Access, VMWare, Outlook, Visio verbal)
Install, configure, and troubleshoot Quick learner and adapts easily to new
Hardware environments
Installing, configure, troubleshoot Teamwork skills, works well with others
and repair and not afraid to participate or take
Installation, testing, and lead
troubleshooting of cabling Strong work ethic
Technical Skills
Education
ITT Technical Institute, Chantilly, VA
. Associate's of Science: Computer Network Systems - Graduated January
2012
o G.P.A: 3.60
Park View High School, Sterling, VA
. High School Diploma - June 2008
Professions
Desktop Technician, Electronic Systems, Inc. (ESI), McLean, VA: March 2013
- Present
. Deploying EpicCare at Inova Mount Vernon hospital
. Installing HP 8330 PC for the Enovate e997, for Enovate e550, for
business continuity appliance (BCA) with KVM switch, and for the
status board
. Installing HP 8200 PC for additional workstation in each department
and for the medicine station
. Installing printers (HP LJ 400, Zebra HC 100, Zebra, 2824)
. Troubleshooting any hardware or technical issue
Temp, Snelling Staffing Services (Temp Agency), Centreville, VA: Sept. 2012
- March 2013
. IT Consultant, Electronic Systems, Inc., McLean, VA
o Traveled to Inova Fairfax Hospital and Inova Loudoun Hospital to
help implement EpicCare
o Collected workstation and printer data for EpicCare inventory.
o Built, wired cables, and quality assurance on Workstations on
wheel (WOW Carts)
o Installed, configured, and troubleshoot hardware (desktop
workstations, workstation wall cabinets, workstation wall
mounts, local & network printers, Zebra label & armband
printers, carefusion label printers, and prescription printers).
o Reimaged, configured, and troubleshoot Wyse devices for
Workstations on wheel (WOW Carts).
o Tested EpicCare (Technical Dress Rehearsal) on the workstations
(workstation was added to EpicCare, EpicCare was installed
properly to workstation and able to print from EpicCare).
Export/Import Coordinator, DHL Global Forwarding, Sterling, VA: March 2011
- June 2012
. Consolidated export shipments for the United Kingdom military
. Inputted data entry for all foreign military supplies
. Created airway bills for all foreign military supplies
. Created and sent pre-alerts to all foreign military supplies customers
. Scheduled pickup for all general export shipments
. Generated duty statements for customs brokerage
. Putted EDR package together for customs brokerage
. Updated Novoyzmes PIT spread sheet with new files
. Checked workflow of missing documents for AR
. Hard & soft scanned for required AI and CHB documents
Temp Technician, Link Technologies Consulting, Chantilly, VA: August 2011 -
October 2011
. Traveled to some of the Wachovia's bank in D.C, Maryland, and Virginia
for the Wells Fargo conversion.
. Cabling and quality assurance on the desktop workstations.
. Installed and tested hardware (verifones, panni, add master,
computers, monitors)
. Installed and tested programs for desktop (verifones, on demand,
adobe, teller pc, printers)
Temp, Select Staffing (Temp Agency), Dulles, VA: May 2010 - March 2011
. Office Assistant, DHL Global Forwarding, Sterling, VA
o Filed away files for the import department
o Broke down the documents from custom for the import department
o Worked on daily duty statement for the import accounts
o Made copies, faxed, and emailed import documents
Cashier, Pei Wei Asian Diner, Sterling, VA: March 2008 - May 2010
. Ensured that each customer receives outstanding service by providing a
friendly environment, this includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge
and all other aspects of customer service.
. Excellent account balancing skills.
. Accurately and efficiently maintained all cash in registers.
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