Customer Service Manager
Resume:
KAT WADDELL
Mauldin, SC 29662
***********@*****.***
EDUCATION:
STRATFORD UNIVERSITY- Falls Church, VA
Master of Science in Accounting & Finance, 2008
TECHNOLOGY & SKILLS SUMMARY
MS Office (Word, Excel, PowerPoint, Access, Oracle, SAP
QuickBooks,Peachtree,EDI Systems Legacy, GAAP, COSE, ERP, GEAC, GETPAID Windows (all versions)
KEY SKILLS:
Accounts Payable & Receivable Processes & Management
Invoices/Expense Reports/Payment Transactions
Corporate Accounting & Bookkeeping
Vendor Negotiations & Management
Financial System Technologies
Records Organization & Management
Journal Entries & General Ledger, Fixed Assets, Weekly/Daily Cash Reports & Receipts
Teambuilding & Staff Supervision
Spreadsheets & Accounting Reports
External Audits & Monthly Budget Forecasting with Financial Planning
PROFESSIONAL EXPERIENCE:
Automation Personnel Services
Oct 2012 to Dec 2012
Onsite Staffing Manager_ Greer, SC
• To provide support for BMW operations in the paint and body shop departments for a personnel of 200, onsite
employees. I conducted weekly meetings of production schedules and management needs.
• I did daily recruiting for general labor positions. Kept up with weekly tracking of associates. Processed all new hires
paperwork and enter applications of new hires. Also conducted background screenings and e verify.
• Build and maintain strategic partnership with the client through an extensive and detailed understanding of the
client's business, strategic direction, processes, and policies.
• Maintain close contact with the key principles at the account to ensure highest level of client satisfaction possible.
Build and maintain a talent pipeline that aligns with the client's needs and output requirement.
Consistent execution of recruiting plan to ensure the right quantity and quality of talent.
•Screen and select candidates according to client specific job profiles and workforce forecasts.
• Comply with all operational standards and employment laws and regulations
Build top of mind awareness through in person visits, which foster a consultative relationship and increased business
with the on-site client
Market talent's skills, knowledge and abilities to the right departments by making the best match for the client and the
talent.
Consistently exceed client and talent expectations, and stay ahead of the staffing industry by offering innovative,
creative, and effective employment solutions.
AVX Corporation- Fountain Inn, SC
SR. Business Credit Analyst - 01/12 to 07/12
• Analyze customer financial condition and authorize customer credit lines. Minimize bad debt risk, maximize accounts
receivable collections. Assist with order management.
• Reconcile customer statements/billings, Collection of accounts that have 45 to Net 60 terms. I handle 126 business
accounts that are multi-million dollar each credit limits or more. My collection strategies are 1 reminder and 2 nd
reminder by email then a solve problem email next is a command manager collection strategy. Communicate credit
department and company payment policies
• Participate in process improvement projects, and support other management directives as prescribed. Assess credit risk and
establish credit limits. Analyze customer financial statements. Provide financial order management support to Supply
Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of
customer disputes. Conduct default calls, memos and customer visits to collect Accounts Receivables. Routing shipping
transport request from international and national order verify price and quantity of shipment per contracts. Negotiate
customer disputes to resolution and documents root cause.
• Provide customer service and develops relationships with internal/external customers and suppliers. Maintain accurate
credit files and collection files. Maintain electronic collect notes for each customer account.
• Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
• Hold conference meetings with clients that visit onsite or via live chat on conference calls regarding issues with account
and new procedures. Participate in major department projects and take an active role in cross-functional teams to assist
in driving quality improvements, processes, and initiatives. Actively participates and communicates in the team-based
work groups that make up the Credit Department.
HUBBELL LIGHTING- Greenville, SC (Contract Position)
Staff Accountant Manager 08/07 to 09/11
• Consistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions,
proportions and percentages. *Handled daily A/P processes; supervised A/P clerks; managed vendor/supplier relations;
and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment
transactions. Maintained adherence to corporate, accounting and standards; addressed escalated issues from employees
and vendors regarding accounts payable; and ensured accurate and compliant A/P files and records in accordance with
company policies and government regulations.
Key Results:
• Managed the accurate and timely processing of up to 20,000 invoices, $1M) per month for large, multi-site
organizations. Assessed and closed, A/P sub-ledger on a monthly basis, validated content and resolved various issues.
• Implemented next-generation technologies and process automations including new systems) to foster an environment
of continuous improvement. Trained users and served as the primary go-to troubleshooter on these new systems, which
propelled efficiency gainsand significant time- and cost-savings.
• Facilitated “no-fault” internal and external audits as a result of sound record keeping and thorough documentation.
• Instituted thorough cross-checking of pack-lists, receivers and invoices that halted a previous history of thousands of
dollars in overpayments to suppliers.
• Renegotiated payment terms with dozens of suppliers/vendors from Net 7 to Net 60 days for manufacturer emerging
from bankruptcy. Improved cash flow and helped facilitate company’s return to profitability.
• Composed effective accounting and ad-hoc reports summarizing A/P data for supply chain, HR and other
departments.
UTI INC
Staff Accountant Manager
01/98 to 08/07
• Assumed responsibility for the full cycle accounts payable process in temporary contract positions filling in for
absent, vacationing or unfilled A/P AR roles for a variety of companies. Worked in long-term assignment for
manufacturer businesses. Handled data entry and general ledger work as well as bookkeeping and general clerical
tasks.
PROFESSIONAL EXPERIENCE (CONTINUED)
• Demonstrated the ability to fill in at a moment’s notice, quickly mastering new systems, processes and workflows.
• Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched
and solved billing problems and corrected invoicing and journal entry errors that had previously been missed.
• Operated financial computer systems and furnished senior company executives with A/P liability summaries and cash
flow reports that were consistently praised for their accuracy, user-friendliness and timeliness.
• Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with
a nationwide network of vendors and suppliers
MS Office (Word, Excel, PowerPoint, Access, Oracle, SAP
QuickBooks EDI Systems Legacy, GAAP, COSE, GEAC, ERP Windows (all versions)
***.*********@*******.***
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