Customer Service Sales

Cindy Tavarez

**** ***** *** - *****, ** *****

**********@*****.*** - 347-***-****

I will like to put into effect the skills that I have acquired throughout my work years, in a positive and effective

way for my future employer.

WORK EXPERIENCE

Patient Care Technician

Leroy Pharmacy - Bronx, NY - January 2010 to Present

Bronx, NY

Patient Servic Technician

Within my current position my duties consist of; keeping a log of patients, refill reminder, calling doctors

for prescription refills and/or prior authorization, managing deliveries, submitting updates into the records,

receiving prescriptions, insurance information, entering patients information in the system, assuring a quick

and orderly delivery of their medications, ringing up any purchases and ordering products.

Customer Service:

Assist customers with their questions, problems and complaints in person and via telephone,

handle all customer relations issues in accordance with company policy, promote a positive shopping

experience for all, and maintain customer/patient confidentiality.

Other Operations:

Operate a cash register including cash transactions, checks, charges and/or rain checks.

Price merchandise, stock shelves and supplies.

Assist in maintaining all front store departments including check-out area and overall store cleanliness.

React to potential shoplifters following company guidelines.

Fax, prepare notary and e-mail documents.

Other Marginal Functions: Assist Pharmacy personnel as needed.

Pharmacy Cashier

Sugar Hill Pharmacy - New York, NY - January 2007 to June 2009

Health care Services

Essential Functions

Lottery Attendant

Cashier

Opened and closed registers

Stock

Ordered merchandise

Received shipments

Processed deliveries

Returned defective products

Organized sales and displays

Used the Ontrack system to ensure the addition of any new products/ or price adjustments.

Called clients and reminded them of their refills

Answered the phones and re-directed to proper line

Processed customer's; money gram, money orders, bill payments and calling cards.

Light Cleaning

Sales Associate

Limited Brands - New York, NY - November 2003 to November 2006

Retail

Essential Functions

Cashier

Fitting Room Attendant

Zone 1 Greeter

Stock

Kept an awareness of IPC and ADS to achieve and exceed my individual sales goal.

Sold Gift Cards and Credit Cards

Took measurements for alterations

Kept a log of Valued Customers (capture clients)

Called valued customers to inform them of upcoming sales and promotions

Opened and closed store

Part of the opening and closing of registers team

Part of the store's floor set team

EDUCATION

Accounting

TCI COLLEGE OF TECHNOLOGY - New York, NY

2009 to 2010

Business Management

Monroe College - Bronx, NY

2008 to 2009

G.E.D.

New Options - Bronx, NY

2005 to 2006

SKILLS

Skills and Abilities Communications: Good written and verbal presentation skills. Proper use of grammar and

punctuation. Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Flexible

-- Willing to try new things and am interested in improving efficiency on assigned tasks. Attention to Detail

-- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly

and on time. Hard-working -- Will work until task at hand is done. Customer Service -- Routinely handled as

many as 500 customer contacts a day. Cash Sales -- Handled more than $2,000 a day. Reliable -- Excellent

attendance record; trusted to deliver daily cash deposits, medication, documents and deliveries.

Contact this candidate