Customer Service Manager

Esoterica Holland

*** ********* ** ********** ** 296**-***-*** 3019 ***********@*****.***

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Objective

Customer Relations and Management

Experience

Product Specialist

May 2010-August 2011 Samsung/Alorica, Simpsonville,SC

Working with and taking apart washer and dryers to know

how to explain to customers how to fix there unit in there

home.

Working with dual computers and in a lab to resolve the

customers issue as quickly as possible and returning the

customer call in a timely manner to get there unit working

correctly.

Excellent customer service award.

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Manager

Dec 1999-Jan 2010 Arby‘s, Greenville,SC

Make sure customers are satisfied with food and the

restaurant.

Manage a staff and run the production of the store. Inventory

and get deposits together for the bank. Make sure the

restaurant is up to code and keeping it organized.

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Customer Service Rep

March 2008-May 2010 Greenville News/Gannett,

Greenville,SC

Answer calls from customers that need to pay there paper

bill over the phone.

Talk with customers about there paper route if the carrier

was late then dispatch another paper or if carrier did not put

in the paper box then customer would complain.

Excellent customer service award.

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Education Wren High, Piedmont,SC

1990-1994

Diploma

References

References are available on request.

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