Customer Service Manager

Education

Illinois State University, Normal, IL

Bachelor of Science in Communication Sciences and Disorders

Completed August 2010

.

Professional Experience

Skill Sprout, Washington, IL

October 2011 - July 2013

ABA Line Therapist

. Worked directly with children diagnosed with autism by providing

structured and naturalistic teaching opportunities

. Provided direct applied behavior analysis therapy to the children

according to the treatment plan outlined by the consultant

. Educated families about the specific strategies being used in therapy

and helped implement the strategies in their own daily routines

. Collected data and recorded session notes daily

. Uploaded progress notes to the child's online profile daily

. Attended meetings with the consultant, teachers, and parents

. Debriefed family members at the end of each therapy session

Fox Valley Behavioral Solutions, LLC, North Aurora, IL

June 2012- December 2012

ABA Line Therapist

. Provided comprehensive instruction in the child's home to implement

their individualized program

. Used a reward system to reinforce positive, learned behaviors

. Presented materials in a fun way to keep the child motivated to learn

. Integrated the child's sibling into the therapy session to promote

socialization

. Collected and recorded data as specified by the BCBA after every

session

. Attended weekly meetings with the BCBA to discuss the child's progress

Achieve Beyond, Shorewood, IL

January 2012- March 2012

ABA Line Therapist

. Provided direct individualized home and clinic based applied behavior

analysis services to children and families

. Followed the treatment plan developed by the BCBA to help the child

reach his or her therapy goals

. Educated families and caregivers regarding the specific strategies

being used in therapy

. Offered suggestions for incorporating therapy goals into the family's

daily routine

. Collected data as specified by the BCBA on the case and recorded

session notes daily

. Participated in collaborative team meetings

Office Team Staffing, Warrenville, IL

Administrative Assistant

May 2011 - October 2011

. Maintained and updated personnel files

. Benefit enrollment for dental, health and child care for employees

. Sorted and distributed mail

. Participated in special projects to ensure they were completed on time

Thomas Metcalf Laboratory School, Normal, IL

October 2009 - January 2010

Swim Lesson Instructor

. Specifically worked with a student with a hearing impairment to

improve his ability to swim during his P.E. class

. Collaborated with the student's sign language interpreter to determine

the best way to teach the student

. Created and implemented a variety of lesson plans to keep the student

interested in learning to swim

. Communicated with the student's parents through phone calls regarding

the student's behavior and development

Oswegoland Park District, Montgomery, IL

June 2002 - August 2010

Swim Lesson Instructor/Manager

. Adapted teaching style to instruct swimmers, ages 4-16, on the four

swimming strokes, diving and water safety

. Recorded and communicated progress with the swimmers' guardians to

provide excellent customer service and maintain open communication

with the guardians

. Taught one-on-one swim lessons

. Cleaned the facilities at the end of the day

Promoted to Manager in June 2007

. Created employees' schedules every two weeks

. Collaborated with Fox Valley Special Recreation Association in order

to offer the best service possible to participants with disabilities

. Developed trainings for all employees

. Calculated payroll

. Handled the ordering of office supplies

. Conducted interviews and handled hiring

. Scheduled and lead staff meetings

. Designed and photocopied handouts for participants and their guardians

. Evaluated and reviewed employees' performance

. Resolved any disputes or inquiries guardians had about their child's

swim lesson

. Processed and correctly filed paperwork for American Red Cross

. Used the computer, printer, photocopier, fax machine, and telephone

on a daily basis

Volunteer Experience

Pi Beta Phi Fraternity, Normal, IL

August 2006-Present

Member, Leadership Nominating Committee Member, Policy & Standards Board

Committee Member

. Volunteered for Champions Are Readers (CAR): A reading enrichment

program to promote literacy in the elementary schools of the community

. Participated in a First Book Fundraiser: A book drive to raise books

for children from low-income families in the community, giving them

the opportunity to read and own their first new books

. Member of the Leadership Nominating Committee: Held the responsibility

of nominating members into office who possess high values and

leadership skills

. Member of the Policy and Standards Board Committee: Held the

responsibility of mediating issues within the chapter and educating

members on the rules, policies, and laws that apply to the

organization

. Professional Development & Affiliations

. Student Speech and Hearing Association, Member

. Pi Beta Phi Fraternity, Leadership Nominating Committee Member and

Policy & Standards Board Committee Member

. Girl Scouts of America, Troop Leader

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