Customer Service Administrative Assistant
Resume:
Denisse Nieves
347-***-**** ***************@*********.***
Administrative Assistant
Profile
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs.
Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to
juggle multiple priorities and meet tight deadlines without compromising quality of work.
Education
Edison High School Elizabeth, N.J. 2004-2007
Relevant Courses:
High School Diploma 4 Years
Cosmetology/Nail Art
Union county College Cranford, N.J. 2007-2009
Relevant Courses:
Early Childhood Education
Key Skills
Office Skills: Office Management Spreadsheets/Reports Front-Desk Reception
Records Management Customer Service Excellent Organization
Planning & Scheduling Bilingual Travel Coordination
Computer MS Word MS Outlook MS Publisher
Skills: MS Excel Internet Research Windows Vista/XP
MS PowerPoint
Experience
NJ Center for Pain & Rehabilitation Clerical/Doctor’s Assistant 2007-2009
Handled multifaceted clerical tasks in data entry, filing, records management and maintained
database. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-
quality work.
Responsible for organizing, filling, correcting and composing all patient charts.
Provided discreet secretarial and reception services for a high volume of patients.
Answered phones, routed all calls and distributed corresponding messages.
Provided exemplary service to all clientele.
Communicated treatment procedures to patients.
Prepared rooms and equipment for examination of patients.
Assisted doctor during physical examination of patients.
Arango & Butler Attorneys at Law Administrative Assistant 2010-2011
Excelled in roles requiring the ability to handle a variety of customer service, administrative task with expediency, and
demonstrated proficiencies in front desk reception within a high volume environment. Known to be a diligent,
Detail-oriented assistant knowledgeable of all office functions.
• Answered phones, routed calls and distributed corresponding messages.
• Responsible for scheduling attorney’s calendar.
• Opened, closed organized and maintained all client information into electronic file.
• Coordinated and managed multiple priorities.
• Received and processed all payments by cash, check, and credit cards.
• Maintained new referral tracking system that improved clientele identified, and resolved problems.
• Assisted clients as they entered office and via phone.
• Preformed filing, data management, drafting, and editing short office memos.
• Performed photo-copying, scanning and filing.
• Ran bank, and office errands.
• Opened and closed office.
Paul Femia Esq. Attorney at Law Administrative Assistant 2011-Present
Demonstrated an ability to maintain composure and work efficiently in a fast paced environment while completing projects,
within time and budget constraints. Strong interpersonal, communication, and adaptable team player skills with a
willingness to acquire new skills. Assisted in all areas of administrative work including data entry, receptionist duties, file
organization, research and development.
• Excelled in roles requiring the ability to handle a variety of customer service, administrative task and resolve
customer issues with expediency.
• Demonstrated proficiencies in telephone and front desk reception within a high volume environment.
• Extensively dealt with clients and provided excellent customer relation.
• Conducted legal research.
• Scheduled appointments, court appearances and depositions.
• Responsible for scheduling attorney’s calendar opening & closing of client files, and maintaining data base.
• Performed photo-copying, scanning, and filing.
• Maintained accurate up to date confidential client files.
• Typed memos and prepared general correspondence.
• Maintained complex dockets, and files both manually and electronically.
Other
References
Furnished upon the request.
Contact this candidate