Customer Service Technician

Tracy M. Kirkland

P.O BOX ***** • Atlanta, GA ***57 • 504-***-**** • ************@*****.***

TECH SUPPORT ANALYST

A detailed oriented and result-driven professional offering over ten years of experience in the Healthcare industry with

two years of recent clinical experience. Analytical and decisive leader with the ability to multi-task and communicate

proficiently with team members, non-clinical departments, and patients. Highly organized, efficient, and energetic with

the ability to improve workflow and enhance the overall environment for patients and outside department members.

TECHNICAL SKILLS

●Microsoft Word ●Microsoft Outlook ●Microsoft Power Point ●PharmNet ●Rx30 ●Epic ●Excel

EXPERIENCE

Children’s Healthcare of Atlanta Hughes Spalding, Atlanta, GA 07/11 – Present

Pharmacy Technician (IV)

1. Supported IS&T with troubleshooting printers, computers and problem solving pharmacy systems.

2. Experience using pharmacy systems including PharmNet, Rx30 and EPIC.

3. Served as point of contact to peers on new EPIC systems.

4. Proficient in EPIC clinical software to deliver safe and effective healthcare.

5. Provide support to clinical pharmacist with inpatient and outpatient responsibilities.

6. Communicates with clinical staff and hospital personnel in a pleasant and professional manner.

7. Formulates medications including liquids, powders and ointments.

8. Assist pharmacist with code blues in the emergency department.

9. Labels products appropriately, including cautionary or auxiliary labels.

10. Complete Knowledge of dietary nutrition.

11. Complied with the rules and regulations of The Joint Committee for Accreditation of Healthcare

Organizations.

12. Knowledge of 797 protocols for compounding IV’s.

13. Sanitizes IV room, equipment and hood.

14. Takes inventory, places orders, checks in drugs and supplies, stocks shelves and removes out-of-date

items from the inventory.

Wellness Ambassador 01/13-present

15. Ambassador for Strong4Life and endorsed the wellness mission and programs at

Children's Healthcare of Atlanta

16. Informing, educating and mentoring CHOA staff in addition to communicating wellness

news and information to CHOA departments at Hughes Spalding

17. Supporting better health awareness and methodologies that shall increase healthier and

more active lifestyles through nutrition guidance, fitness work outs and activities as well

health seminars and counseling.

18. Volunteering in CHOA’s charity and health awareness events including NCR’s Sprint for

Cancer.

Volunteer 11/10-12/12

19. Proactively assist nurses with daily tasks and scheduling.

Disperse toys to children in the emergency room.

20.

Provide care to kids who are left unattended in the inpatient area.

21.

Walgreens Pharmacy, Atlanta, GA 11/04 – 01/13

Pharmacy Technician

22. Accurately follow verbal and written instructions, which include the ability to understand medical and

pharmaceutical terminology.

Maximized Walgreens gross profit by offering express pay and automatic refill, with these services

23.

shrink was minimized.

Complied with the rules and regulations of OSHA, FDA, DEA and HIPPA.

24.

Create medicinal products by combining several ingredients using proper techniques after review of

25.

calculations and measures by a licensed pharmacist.

Directly working with nurses and doctors, provide excellent customer service to patient/clients.

26.

Interact with pharmaceutical sales representatives to better understand the effectiveness and efficiency

27.

of the new products.

Accountable for calculating medicine dosages to ensure accuracy.

28.

Implemented a strategic delivery plan to mix, count, and distribute pharmaceuticals, which reduced

29.

customer wait time.

Responsible for receiving and filling prescriptions.

30.

Atlanta Research Center, Atlanta, GA 01/12 –

present

Intern

31. Participated with clinical staffing performing diagnostic screening procedures (i.e. Electrocardiograms and basic

vital signs).

Assisted clinical staff in achieving clinical studies according to GCP guidelines.

32.

Conducted the highest quality of preparing medications safely and efficiently.

33.

Worked with the principal investigator to formulate Dermabase products to improve symptoms of

34.

menopause.

Performed other administrative functions as needed to support clinical site team (i.e. filing,

35.

documentation preparation and Informed Consent Documentation).

Design Data, New Orleans, LA 06/04 – 08/04

Volunteer

36. Taught inner-city elementary school student computer skills, including Microsoft Office and Internet.

Actively assisted staff with daily office duties.

37.

Served as a role model.

38.

EDUCATION

Keller Graduate School of Management, Alpharetta, GA

Master of Information Systems Management– Network Management, in progress

Kennesaw State University, Kennesaw, GA

Bachelor of Science – Chemistry, December 2008

Possum Point Biological Station, Dangriga, Belize

Study Abroad - Researched differences in ecosystems from inshore environments to the outer barrier reef. May 2008

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