Customer Service Representative

Florangel M. Gomez

**** ******** ****** *********, ** 11385 Phone: 347-***-**** ************@*****.***

Seeking a position with in your company, which will allow me to utilize my skills and customer service

abilities to maximize efficiency and growth career distinguished by effective leadership and positive

client relations.

PROFESSIONAL EXPERIENCE:

HSBC Bank Brooklyn, NY 12/07 –

07/12

Bank Teller

• Promoted bank services and products.

• Trained employees on cash drawer operation.

• Examined checks for identification and endorsement.

• Adhered to HSBC Bank security and audit procedures.

• Balanced daily cash deposits and bank vault inventory.

• Delivered prompt, accurate and excellent customer service.

• Directed specific questions to appropriate branch personnel.

• Maintained confidentiality of bank records and client information.

• Researched and resolved customer issues on personal savings, checking and lines of credit

accounts.

Liberty Inc. Brooklyn, NY 10/06 –

12/07

Cashier/Customer Service Representative

• Prepared stock orders.

• Controlled multiple phone line system.

• Reconciled cash drawers at end of shift.

• Handled large monetary transactions and sums of cash.

• Responded to telephone inquiries in a professional manner.

• Interacted with customers and provided good customer service.

QUALIFICATION/SKILLS:

• Fluent in Spanish

• Ability to function efficiently in a fast paced environment

• Microsoft Word, Excel and Power Point, and Internet literate

• Ability to operate various office equipment such as printer, copy and facsimile machine

EDUCATION:

Borough of Manhattan Community College

Pursuing an Associate Degree in Liberal Arts

El Puente High School

HS Diploma

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