Customer Service Manager

STEPHANIE COLLINS

*** ****** **, ********, * O **135 (H) 314-***-**** (C) 314-***-**** ***********@***.***

Professional summary

Highly organized and detailoriented Operations/Office Manager with more than 8 years experience supplying thorough,

organized administrative support and who goes above and beyond basic administrative tasks. Also takes on

multiple projects at once. Excellent work ethic and strength in boosting company morale.

Skills

Highly Dependable Flexible

Fast learner Accurate and detailed

Types 60 WPM Works well under pressure

Attention to detail Multi line phone proficiency

Professional phone etiquette Advanced clerical knowledge

Excellent communication skills Customer service oriented

Work history

Operations/Office Manager Full Time Jul 2005 Present

Sizewise Rentals LLC

Promotion to Operations Manager Overseeing daily operations, warehouse & office

Quarterly Inventory

Servicing/Maintaining rental/purchased equipment, Shipping/Receiving

Insurance Billing w/multiple insurance companies Processing new claims and rejected claims for payment

Customer Relations, including dispatching calls & handling orders Day to Day operations, answering phones,

working daily with MS Office.

Recruited, hired, trained and coached on average of number new employees per year.

Interpreted and communicated new or revised policies to staff.

Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive

supervisory practices and facilitating a proactive work environment.

Oversaw inventory and office supply purchases.

Performed A/P and A/R duties, including paying invoices, invoicing, researching chargebacks, discrepancies and

reconciliations, working with Quickbooks.

Account Representative Full Time Oct 1996 May 2003

AT&T Long Distance Services

Handled Consumer's questions Solved Consumer's billing issues Promoted AT&T products and services Input

orders into multiple systems Graded and input sales results for management.

Assistant Manager Full time Sept 1994 Oct 1996

Fazoli's

Performed daily inventory.

Balanced cash drawers/Made deposits to bank.

Handled customer complaints.

Interviewed and trained new employees

Education

High School Diploma: 1996

McCluer North High School

General

Florissant Valley Community College Florissant, MO

A dditional information

Team member of the quarter

Recognized for excellent customer service with many customer accommodations

Consistent and consecutive quarterly attendance awards

Received numerous incentive prizes

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