Administrative Assistant Customer Service

Queens Village, NY *****

Home: 718-***-****

Cellular: 718-***-****

Michele E. McClary

Objective Obtain an Administrative Assistant position that will utilize my skills and provide opportunity

For advancement.

Skills Typing: 50+ wpm, Microsoft Word for Windows, Integrated Operator Telephone, Fax

Machine, Copy Machine

Experience

11/08 – 05/12 Clerical Associate, IV – Department of Environmental Protection (DEP) -

Queens, NY

Bureau of Customer Services (Quality Assurance)

• Reviewed metered billing of various complexities for accounting accuracy in CIS Systems

• Updated Employees who attended class (in house) I Web Campus Systems

09/07 – 11/08 Clerical Aide – Department of Environment Protection (DEP)

(Administration)

• Filed

• Annual Evaluations

• Clocked in all Incoming Mail for Bureau Administrator of Customer Service

• Kept Mail Log

• Handled resumes & Job postings

• Handled Employee packages

• Typed letters, memos

• Handled DEP 2’s

11/06 – 01/07 Sales Associate/Cashier Macy’s, East – New York, NY

• Helped Customers mix ‘n match clothing

• Rang up purchases

• Help Customers apply for Macy’s Credit Cards

• Kept Dressing clean

• Kept merchandise in a fashionably, neat order

06/04 – 11/05 Supervisor of Security Services – Human Resources Administration (HRA)

New York, NY

• Coordination & management of Security Services for HRA locations

• Data Entry using COPS Systems

• Handled payroll, attendance & assigned locations for Security Guards

06/02 – 06/04 Administrative Assistant for Assistant Deputy Commissioner – HRA

• Answered phones, wrote messages, made appointments, met & greeted visitors

• Filed, made copies, set up meetings

• Typed letters, memos, reviewed Employees overtime Autotime System

10/00 – 12/00 Interviewer/Data Entry Opinion Access Corp. Queens, NY

• Randomly called people doing surveys about soft drinks, movies, etc.

• Inputted vital information of each individual interviewed

03/00 – 10/00 Clerical – CTI Professionals, Inc. – New York, NY

• Provided long and short term temp assignments

• Assisted Personnel with Clerical and Adminisrtative duties

2/99 – 12/99 Secretary – Wayne Tiffany, Attorney – Virginia Beach, VA

• Prepared Secretarial support to two Collection Attorneys

• Drafted correspondence and legal documents

• Field Court documents

• Docketed Court deadlines, Hearings & Motions

• Scheduled appointments and interacted with Clients with any concerns and inquiries

4/97 – 11/98 Front Desk Clerk Dunes Oceanfront Hotel – Virginia Beach, VA

• Assisted and greeted Customers upon arrival

• Registered arriving Guests, assigned rooms and checked Guests out at the end of their stay

• Kept records of room assignments and other registration information on computers

• Prepared a d explained charges, as well as processed payments

• Reserved rooms, typed letters and correspondence

Education

08/82 – 12/82 Voorhees College – Denmark, SC

Major: Business Administration (received 12 credits being & had the honor of

Being on the Dean’s List)

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