Customer Service Sales

Ayana Outerbridge

** ***** *****

St George GE**

Cell: 441-***-****

Home: 441-***-****

Email: *********@*****.***

Education

****-****: Berkeley Institute

Graduated with BSSC High School Certificate

GCE’s in Geography and Biology

1999-2000: Bermuda College

Biology Course Completed

Typing Course Completed

American Airlines Customer Service Course

American Airlines Reservations Training (IRES)

American Airlines Ticketing Course

2008-2009 – Bermuda College

Skills

Four Years Experience working with AS400 application

•

Competent in Word 2007, Outlook and Excel

•

Completed Customer Service Courses

•

Three Years Experience in making Ticket Reservations

•

3 Years using SABRE Computer System

•

Sales Training with Nordstrom’s Dept Store

•

Work Experience

2011-2013- Fairmont Southampton Hotel – Culinary Coordinator

In Main Kitchen

• Coordinator to Executive Chef

• Handling payroll for 120 + Chefs

• Vacation Scheduling

• Weekly Scheduling

• Office Administration

2010 – 2011 –Fairmont Southampton – Guest Service Agent

• Answering Guest questions

• Assisting Guest with dinner reservations and other guest relations

• Selling bus tokens and passes for public transport

• Booking ground transport to and from the airport

• Assisting hotel guest with other needs for their vacations

2005- 2008: American Airlines - Customer Service Agent

• Excellent Customer Service and problem solving skills

• Good communication skills

• Ability to handle stressful situations

• Ability to multi-task in a busy environment

• Dealing with large amounts of money daily

• Balancing and writing up bank deposits daily

• Working with minimal or no supervision

• Booking and ticketing groups reservations for travel

2004- 2005: Nordstrom’s Department Store - Sales Clerk

• Selling Merchandise

• Stocking the sales floor and keeping it tidy

• Ringing up sales on a computerized register

• Handling money on a daily basis

• Assisting customers’ personal needs throughout the store

• Helping customers with special orders and shipping purchases

• Handling phone in orders for customers from my clientele

2004 -2004: Executive Cellular Phones - Sales Assistant

• Selling and activating cellular phones

• Upgrading cellular packages

• Assisting customers with problems related to cellular phones

• Selling cellular phone equipment

• Stocking the shelves and doing inventory for stores

• Balancing cash daily at the end of every shift

2000 – 2001 : Gibbons Deposit Company - Loan Office Assistant

• Typing and Filing

• Seeing customers on behalf of loan officers

• Answering the phone

• Registering and settling Chattel Mortgages

1998 – 2000: Gibbons Deposit Company – Teller/ Relief Switchboard

Operater/Receptionist

Basic Banking functions ie. cash deposits and withdraws, check deposits

•

and withdraws

Relief Receptionist

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Customer Service

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Assisting with opening and closing of accounts

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Filing

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References

Heather Foggo

Teacher at East End Primary

Phone: 441-***-****

Vanessa Bartley

Chef Concierge

Fairmont Hotels and Resort

Phone: 441- 238-8000

Contact this candidate