Manager Technical Support

J essica Rodriguez

**** ***** ******

Philadelphia, PA 19120

Mobile 646-***-****

E mail:

*****************@*****.***

OBJECT IVE : To work in an organization which will enable me to utilize and develop my work experience while

contributing to the success and efficiency of the organization. To secure a position with a well

established and stable environment that will lead to a lasting relationship in the field of customer

service.

EDUCAT ION / TRA IN I NG:

2011 - 2011 - General Degree/Equivalency Diploma – Certificate honored on September 2011

1998 - 1998 - Certificate of Completion for Employment Training Program through Mary Smith Urban

Street

Academy

S PECIAL SKILLS:

• Work productively with positive attitude in an independent or team setting and can prioritize

responsibilities

• Ability to multi-task & remain organized in fast paced environment

• M icrosoft Office, Excel, Some Quick Book

L ANGUAGES Fluently Bilingual in both English & Spanish

EMPLOYMENT:

2012-2013 Inbound Call Agent at United Near shore Operations-Santiago, Dom. Republic

• Provided with customer inquiry for balances and payment options

• Providing customer with adequate solutions to their questions and concerns regarding their

credit

l ine and loan payments

• Assisted new clients with online application

• Daily call reports provided to floor manager

2010-2011 Entry - Level Assistant for JMS Maintenance Construction Office- Astoria, NY

Provided administrative and technical support to Manager

Assisted manager in creating daily business proposals for new clients

Billing preparation for existing clients.

Scheduling of daily building maintenance for building property owner’s and management

offices.

General office responsibilities cabinet filing, faxing, phones

2005-2010 Retail Store Manager for T-Mobile Exclusive Dealer -New York, NY

Provided technical support to clients

Managed managers’ calendar and meeting arrangements

Coordinated travel arrangements, managed telephone calls, took accurate messages and

reroute calls when appropriate, organized and maintained business and personnel files.

• Ordered supplies and merchandise expense reports for Manager and direct

reports.

• Reaching monthly sale goals and quotas as per requested by sponsored company

• Providing clients with the most exempt customer assistance.

• Responsible in properly opening & closing of business.

• Instructional manager when needed upon hiring of new employees.

• M aintained store inventory on a daily & monthly basis

● References are available upon request ●

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