Customer Service Sales Representative

Chinwike Eddie-Brown Ayoghu, MBA

**** ***** **** ***. *** ( Coconut Creek, FL 33073 (

********@*****.*** 954-***-****

Healthcare management specialist

Detail-oriented healthcare team contributor transitioning diverse

experience into management role.

Efficient manager of people and projects with solid track record of

utilizing outstanding analytical skills to improve efficiency, quality, and

safety. Proven ability to collaborate effectively with cross-functional

teams in hospital, private practice, and business settings requiring

management of competing priorities under pressure. Skilled relationship

builder and customer champion able to interact effectively with diverse

populations.

Project Management ? Customer Service ? Team Building &

Development

QUALITY CONTROL ? FINANCIAL ANALYSIS ? RISK MANAGEMENT

EDUCATION & CERTIFICATIONS

GRADUATE CERTIFICATE IN PROJECT MANAGEMENT MARCH 2013

Master of business Administration, Project Management Conc. February 2013

Keller Graduate School of Management Tinley Park, IL

GPA: 3.82 . Graduated with Distinction

Course Highlights: Finance & Accounting; Project Cost and Schedule Control;

Project Risk Management; Contract and Procurement Management; Business

Ethics; Statistics; Business Planning; Quality Management; Program

Management; Project Management Systems

MRI Technologist Certificate with Clinical Training Sept. 2012

MRI Institute & Consulting, Inc. West Chicago, IL

Bachelor of Science, Biological Sciences 2009

Florida Atlantic University Boca Raton, FL

Associate of Science, Biology 2006

Broward Community College Coconut Creek, FL

Professional Certifications:

Basic Life Support (BLS) for Healthcare Providers (CPR/AED) Current

through Nov. 2014

Certified MRI Technologist, American Registry of Magnetic Resonance Imaging

Technologists (#2456)

Six Sigma Green Belt, Project Management Institute

June 2013- Present

Healthcare Experience

RADIOLOGY/CT/MRI TECHNICAL ASSISTANT NOV. 2006-SEPT. 2011

Broward HEALTH NORTH Pompano Beach, FL

409-bed hospital providing quality, comprehensive care. Areas of

specialization include cancer care, neurology, joint replacement, spine

care, stroke care, wound care, orthopedics, and imaging services. Worked

closely with five radiologists, two nurses, and 10 techs in Radiology

Department known for state-of-the-art screening exams, including Total Body

CT and non-invasive cardiac imaging. Screened approximately 50 patients

daily.

. Cultivated and maintained collaborative relationships with physicians,

staff, and patients by fostering atmosphere of open communication;

demonstrated ability to prioritize and balance conflicting needs.

. Improved efficiency and quality of images by diligently explaining all

aspects of procedures to patients to alleviate anxiety and reduce

movement; earned reputation among colleagues for exemplary patience.

. Educated patients on processes prior to procedures and communicated post-

exam follow-up instructions.

. Met highest standards of ethics, confidentiality, and accuracy in

maintaining medical records.

. Communicated with ancillary departments, nursing units, and emergency

department to provide instruction and clarification on required post-

imaging exam follow-ups for patients to ensure continuity of care.

. Prepared exam room and imaging area in accordance with hospital standards

and safety protocols.

Administrative Assistant Oct. 2002-Sept. 2003

Franklin Womens Care Somerset, NJ

Fast-paced, patient-centered OB-GYN practice. Oversaw efficient daily

operations, managed two of four administrative staff members, and actively

supported physician and two nurses.

. Streamlined meeting and appointment scheduling process and implemented

automated reminder system utilizing Google Calendar, increasing physician

and clinical staff access and efficiency by 10%.

. Helmed the clinic's transition from paper-based records to new EMR

system, overseeing all aspects from planning and vendor selection to

implementation; cost-effectively managed budget and enforced timelines.

. Trained two administrative personnel in policies, procedures, and best

practices, and supervised work to ensure highest quality of

professionalism, accuracy, and productivity.

. Documented processes and trained physician and staff on retrieval of

medical data from electronic system.

. Managed physician calendar, scheduling appointments for 80-100 patients

weekly.

. Oversaw billing process; analyzed accounts to identify discrepancies,

communicated with insurance carriers to resolve disputes, and

communicated with patients by phone, mail, and e-mail to expedite

payments.

Additional Work Experience

TUTOR FEB. 2011-SEPT. 2011

Club Z! Parrish, FL

Instructed K-12 students one-on-one to improve academic performance and

establish productive study skills.

Merchandiser / Sales Representative July 2005-Oct. 2006

Double Eagle Distribution Deerfield Beach, FL

Maximized product visibility to grow sales by creating prominent in-store

displays aligned with company standards and ensuring adequate shelf space.

Proactively addressed customer inquiries and resolved issues.

Sales Representative Oct. 2003-June 2005

Exxon Mobile Corp. Pompano, FL

Supervised daily operations with focus on customer service excellence,

efficiency, and productivity. Accountable for inventory, logistics,

financial analysis, and merchandising efforts. Recruited, trained,

scheduled, and evaluated performance of 10 service station employees.

Advised staff on safety policies and procedures to ensure compliance with

workplace safety standards and minimize corporate risk exposure.

Warehouse Supervisor Jan. 2004-Dec. 2004

Aquabrass International Pompano, FL

Oversaw efficient and accurate fulfillment of customer orders, tracked and

documented shipments in accordance with procedures, created and

communicated employee schedules, and supervised approximately 20 personnel.

Technical & Language skills

. BILINGUAL IN IGBO (ORAL AND WRITTEN)

. Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) and Microsoft

Project

. Electronic Medical Record (EMR) Systems

. Acumen Fuse Project Diagnostics

. Adobe Acrobat Professional

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