Manager Project

Jill Marie Karg

P.O. Box **, **** Warren Sharon rd

Brookfield, OH 44403

Home Phone: 330-***-****

Email: ****.****@*****.***

PROFESSIONAL OVERVIEW

Eleven (11) years of experience in Systems, Networks and Security with experience in User Account,

Group Accounts, File Structure of Microsoft Network

Fifteen (15) years experience managing a staff ranging between fifty (50) to five (5) employees at Lockheed

Martin-Youngstown Air Reserve Station and MYCAP-Headstart

Eleven (11) years in Network Administration and Security Practices. (Server and User Systems)

Windows NT/2000/2003, Symantec Software (managing software inventories),. Verifying security

clearance with security clearance software and flagging potential security risks of network or user

accounts.

Seven (7) years experience in COMSEC Secure Systems. Unix/Window base type Graphic User

Interface (GUI), Based COMSEC software, Iridium Satellite Phone Systems, Taclane Network IP

Encryptors, Secure Video Teleconferencing Communications (SVTC), Loading and Maintaining Secure

systems, training COMSEC users and inspecting COMSEC accounts on quarterly bases, backing up

both UNIX and Database on a bi-weekly basis and off-site storage of backups.

Seven (7) years Exchange Management. In Active directory 2003/2007/2010. I created, modified, gave

access and deleted user accounts, groups, and computers.

Nine (9) years Information Assurance manager. Created and Maintained Access Database, Tracked and

Maintained Yearly Training of entire base (over 1050 users), Achieved 100% compliances for all nine

years, was benchmarked by entire Air Force as an example of how to maintain compliance and

efficiency.

Eleven (11) years Software Management. Created and modified regulations that were incorporated into

national regulations as a supplemental regulation. Conducted Inventory of entire system yearly and

random sample inventory semi-annual. Setup software agents that monitored software deployment and

maintained user licensing on network and standalone systems. Used Symantec to access network

machines files and verify that machines had standard approved software loaded on them and were not

out of compliance with standards set-up by myself and Air Force under regulations.

Four (4) years Remedy Manager/Helpdesk Manager. I maintained and managed tickets in remedy,

assigned tickets to tier I, II, and III technicians, Did follow-up on troublesome tickets with users,

reported ticket progress by graphic illustrations and statistical analysis of data exported from remedy on

a daily bases to show progress and management of personnel and tickets.

Thirteen (13) years experience Tier I, II and III helpdesk support. Manned helpdesk during Unit Training

Accelerating (UTA) weekends once a month on a rotating bases. Was tier II and III normally and troubleshoot

Network, Exchange, Software Management, and Information Assurance questions.

CERTIFICATIONS: CompTIA Security +, COMSEC, NATO Security and Equipment Management

certifications.

BBA and AA Degrees: MIS and Accounting Technologies: Kent State University, Kent OH

Jill M Karg

330-***-**** Email: ****.****@*****.***

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TECHNICAL SKILLS:

LAN/WAN, TCP/IP, NETWORK SECURITY, TCP, WINDOWS SERVER NT, 2000/2010, ACTIVE

DIRECTORY, MS OFFICE SUITE 2000/2010, MS EXCHANGE 2000/2010, SYMANTEC ANTIVIRUS,

CABLING COPPER/FIBER, COAX, CAT-5, WINDOWS 98/7.0 WORKSTATIONS, NOVEL 3.12-5.0, VTC,

COMSEC, IRIDIUM SATELLITE PHONE SYSTEMS AND TACLANE NETWORK IP ENCRYPTORS.

April 2013-Current

SMARTSOURCE INC

480 E. Roosevelt Rd STE 103, West Chicago, IL 60185

DESKTOP FIELD SERVICE TECHNICIAN

Front Office Refresh PC and Server(s)

Data wipe hard drives, Inventory and pack equipment for removal.

May 2000-Feb 2012

LOCKHEAD MARTIN, YOUNGSTOWN AIR FORCE BASE,

3976 Kings Grave Rd, Vienna, OH 44473,

330-***-**** Supervisor: LtCol Peter Milkovich

SYSTEM ADMINISTRATOR

Worked with Active Directory and DRA to setup, modified, and removed network accounts, computers,

and groups.

Designed and maintained the Access database to track and report Information Assurance base wide on

all employees (Civilians, Reservist, Full time Military Personnel and Contractors)

Designed and maintained a tracking and reporting system for work tickets, which illustrates to upper

management the best use of man power and resources.

Was a Special Project Manager, assigned technicians and daily work assignments. Established priorities

and work flow for an understaffed work force.

Worked with management to verify and track all air force functional, over the counter and freeware

software to meet Air Force standards in both Standalone and Network computers.

In the past, I have been a trainer in the basic use of Excel Spreadsheets. I designed and wrote training

manuals, presentations and handouts for the four day class.

Have written Standard Operating Procedures and Supplemental regulations for many different aspects of

the ongoing changing workplace environment.

Helped in coordinating and implementing special projects base wide.

ALTERNATE COMSEC MANAGER

Was an Alternate COMSEC Manager.

Established procedures for daily operation of COMSEC material distribution and handling

Trained and educated COMSEC staff on procedures for handling devices such as iridium phone systems.

Have Top Secret security clearance

Environment/Skills/Technologies: EXCHANGE SERVERS, UNIX SYSTEMS BACKUPS, PERSONEL

COMPUTERS WINDOWS OS: NT THROUGH WINDOWS 7.0, ACCESS 2010 (EXPERT LEVEL),

OFFICE SUITE (EXPERT LEVEL), HELPDESK TEIR I,II,III, TOP SECRET CLEARANCE LEVEL

3, IRIDIUM SATELLITE PHONE SYSTEMS, TACLANE NETWORK IP ENCRYPTORS, SECURE

VIDEO TELECONFERENCING COMMUNICATIONS (SVTC), MAINTAINED LICENSING OF ALL

OFF THE SHELF AND AIR FORCE SOFTWARE, SOFTWARE MANAGER, INFORMATION

ASSURANCE MANAGER, EXCHANGE SERVER MANAGER, COMSEC ALTERNATE MANAGER

AND HELPDESK MANAGER

Jill M Karg

330-***-**** Email: ****.****@*****.***

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April 1998 – May 2000

NORTHEASTERN OHIO UNIVERSITIES COLLEGE OF MEDICINE (NEOMED)

4209 State Route 44, P.O. Box 44, Rootstown, OH 44272-0095, 330-***-****,

System Specialist

Installed new machines with Novell, Windows, and Unix servers access along with the standard office

packages.

Set up new employee’s accounts in Novell, Unix, and PPP.

Troubleshoot support calls on network hubs, internet connections, and hardware/software maintenance

on pc and Macintosh for the entire college computer network.

Did one-on-one training of users in our standard packages: office suites (Microsoft and Corel), internet

packages (Microsoft, Firefox, and Netscape), specialize software for university.

Installed and troubleshoot new accounting software, PeopleSoft for the Accounting and Finance groups.

Was in charge of inventory of computer systems for the entire campus and off campus sites.

Team lead and tested hardware and software throughout entire campus network including off site

systems.

Designed and maintained excel spreadsheets highlighting the non-compliant hardware as well as the

status of compliance of all the software used on the campus.

Environment/Skills/Technologies: NOVELL NETWARE 5.0 SERIES, UNIX MAIL SERVICE, PPP,

MICROSOFT OFFICE SUITE (EXPERT), PEOPLESOFT, COREL SUITES, INTERNET PACKAGES

(IE, FIREFOX AND NETSCAPE), AND UNIVERSITIES DEPARTMENTALIZED SOFTWARE.

July 1994 – March 1998

YOUNGSTOWN AREA COMMUNITY ACTION COUNCIL HEAD START (MYCAP Head Start),

101 Federal Plaza East, Youngstown, OH 44503, 330-***-****

Data System Manager

Designed and maintained Data System Database files, exported and imported data fields and files.

Supervised data entry workers.

Hiring contractual employees, accepting bids on contract, supervising work, and managing the contract.

Helped with grant writing and produced statistic for these grant funding requirements.

Designed a monthly productivity report.

Designed and Maintain Software Inventory and wrote several batch programs.

Maintained Novell site licenses at two offices. Including minor repairs, general maintenance, installed

workstations, troubleshoot network problems and loaded software.

Environment/Skills/Technologies: NOVELL NETWARE 3.12-4.0 SERIES, CHILDPLUS DATABASE

SYSTEM, BATCH PROGRAMMING, SUPERVISED 50 EMPLOYEES DURING PEAK

ENROLLMENT PERIOD, GRANT WRITING, WIRING TWO BUILDINGS, HIRING

CONTRACTUAL EMPLOYEES, AND MICROSOFT OFFICE SUITE (EXPERT),

EDUCATION:

Kent State University Kent, Ohio

Bachelors Business Administration: Management Information Systems

Associates Degree: Account Technologies

Technology courses including programming PC:Visual Basic 4.0, C++, Turbo C, Pascal, Assembler and

DOS-Batch, Mainframe: COBOL, FORTRAN, Pascal, Networking, Management, Marketing and Statistic

class work

Designed and implemented COBOL base system for tracking skill center usage for the Trumbull

Campus Skill center.

Jill M Karg

330-***-**** Email: ****.****@*****.***

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Jill M Karg

330-***-**** Email: ****.****@*****.***

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