Customer Service Manager

Derrick Messer

*** ****** ****** #**, *** York, NY 10034

347-***-**** *************@*****.***

PROFILE

A highly competent individual with superior communication skills, as well as experience in management,

customer service, radio broadcasting, and teaching. Facility in meeting deadlines with excellent results.

Thrive on working as part of a team while maintaining autonomy.

EMPLOYMENT

Operations Manager/Client Representative, M&M Environmental, NY, NY 9/2010 – 6/2012

Maintained relationships with clients to help build and retain business.

Responsible for answering calls and explaining the services in detail

Guided the client through the process from beginning to end.

Worked with property managers to plan treatment strategies for multi-unit buildings.

Coordinated the scheduling of all jobs throughout the five boroughs.

French-speaking Call Center Agent, Apex Systems, Raleigh, NC 5/2009 – 12/2009

Answered calls from customers.

Created detailed service requests for specific issues.

Routed calls to the proper engineers in a timely manner.

Responsible for collecting call data.

Customer Service Account Specialist, FunCom, Durham, NC 6/2008 – 11/2008

Answered correspondence in French and English.

Ranked in the top three of a hundred Customer Service employees.

Received positive feedback from customer base.

Translated texts from French to English.

Sales Assistant/Presenter/Producer, WRG FM, Geneva, Switzerland 6/2006 – 7/2007

Worked directly with account executives to tailor proposals to the client’s needs.

Wrote scripts and produced them.

Contacted clients for script and advert approval and in charge of follow-up.

Participated in the production and presentation of the Drive Time show.

Responsible for the research, production and presentation of the daily cultural show.

Interviewed performers of all types.

Local Manager of Instruction/Instructor, Berlitz, Lausanne, Switzerland 3/2003 – 6/2006

Responsible for managing a team of twenty instructors.

Conducted workshops on teaching techniques and customer service in French and English.

Hired and trained new teachers.

Held Corporate Sales events throughout Switzerland.

Presented sales propositions to corporate and private clients.

Visited internal and external customers for quality control purposes.

Delivered lessons to participants.

Promotions and Production Assistant, WJMH, Greensboro NC 7/1996 – 10/1997

Participated in morning radio program.

Conducted market surveys.

Created and produced various advertising campaigns for clients.

Involved in external promotional events.

EDUCATION

2007 Writing for Radio Workshop - BBC London, England

2003 Teaching English as a Foreign Language - Trinity College, Barcelona, Spain

2001 English Literature and Linguistics - Fribourg University, Fribourg, Switzerland

1999 French Language - Cours d’Introduction aux Etudes Universitaires, Fribourg, Switzerland

1997 Radio and TV Broadcasting - Carolina School of Broadcasting, Charlotte, NC

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