Customer Service Quality Assurance

CAITLIN F. GALBRAITH, MLS(ASCP)CM

** ******** ******, *** *****, East Rutherford, NJ 07073

*****************@*****.*** 860-***-****

Intelligent, hard-working and ambitious laboratory professional seeks

supervisory, quality management, managerial and administrative career advancement opportunities

Outstanding problem-solving, interpretive, multitasking, and organizational skills

Excellent communicative, cooperative and adaptive qualities

Comfortable with and eager to assume responsibilities and make decisions

Enthusiasm for new knowledge and creativity in brainstorming toward improvement

Detail-oriented and dedicated to accuracy and quality in work performance

EDUCATION AWARDS AND CERTIFICATIONS

Baruch College, New York NY Marist College Dean’s Circle Program, Dean’s List six semesters

MBA in Healthcare Administration Sigma Zeta National Science and Mathematics Honor Society

Current GPA: 3.92, 700 GMAT score ASCP Board of Registry Certified MT

Expected Graduation, May 2014 New York State Licensed MLS

Marist College, Poughkeepsie NY COMPUTER/EQUIPMENT SKILLS

Bachelor of Science Proficient in MS Office, Intermediate Excel

Major: Medical Technology, Minor: Biology Information Systems: HIS/CIS, Sunquest, CRDB, SharePoint

Cumulative GPA: 3.65 Analyzers: FACSCalibur, FACSCanto

Graduated Magna Cum Laude, May, 2009 Software: CellQuest Pro, FACSDiva

WORK EXPERIENCE

Memorial Sloan-Kettering Cancer Center New York, NY

Medical Laboratory Scientist II, Cell Marker Immunophenotyping Lab July 2009 – present

Key contributions:

Performance of senior technologist and supervisory responsibilities including in-depth analysis of patient and control data, independent

review of all other technologists’ work, coordination of staff in absence of supervisor, signing off and releasing reports, quality assurance

monitoring, supervising/ instructing technologists at the same or lower level, traveling with HR representatives to recruit new employees

Assumption of an independent project updating and rewriting the laboratory’s standard operating procedures (SOPs) and integrating them

into the newly acquired SharePoint System, working toward full migration to an electronic document and record-keeping system

New instrument validation including preparation of formal summary reports including correlation studies and other statistical analyses

Offering creative ideas and solutions for issues in the laboratory and working to implement new procedures; new experiment design

Training of new hires in all areas of the laboratory, as well as acting as a consistent reference for these technologists as they progress

Completion of a 5-day BD FacsCanto/SPA II Training Course in Billerica, MA and presentation/application of acquired information

Accomplishing large amounts of work efficiently, often putting in overtime hours to maintain an acceptable turn-around-time

Other responsibilities:

Preparation/analysis of bone marrow, blood and tissue specimens

Identification and phenotyping of abnormal cells by flow cytometry and reporting useful information to clinician

Operation and troubleshooting of analyzers and computer software components

Data entry, use of information systems, and communication with doctors, nurses, surgeons regarding patient samples and data

Quality control monitoring; compliance with current regulations, documentation requirements and protected information policies

Farmington Valley Orthopedic Associates Avon, CT

Office Assistant June 2006 – May 2009

Patient record filing, monitoring and review, office organization, preparation of documents for lawyers and workers’ compensation cases,

misc. clerical tasks and projects, coordination of patient placement in exam rooms, some data entry

The Children’s Place Canton, CT

Sales Associate/Cashier, Part-time Assistant Manager August 2003 – August 2008

Key-holder, opening and closing of store, management of sales staff and daily activites, paperwork and banking, preparation and reporting of

end-of-day numbers, communication with corporate and regional management, customer service and sales, merchandise maintenance and

stocking, after-hours store mapping/setting and inventory

Veterans Affairs Hudson Valley Healthcare System Castle Point, NY

Chemistry, Microbiology, Urinalysis and Phlebotomy Intern September – December 2008

St. Luke’s Cornwall Hospital Newburgh, NY

Hematology Intern July – September 2008

Vassar Brothers Medical Center Poughkeepsie, NY

Blood Bank Intern June – July 2008

Contact this candidate