Software Technician

BOBBY D. THOMPSON

***** *. *** **, *******, OK 74066 Secondary, Home: 918-

***-****

Email Address: ********@*****.*** Primary, Cell: 918-853-

2576

PROFESSIONAL OBJECTIVE: To acquire a position as a Lead Client Support

Analyst, Network Technician

TECHNICAL ABILITY:

Computer Hardware: IBM PCs, IBM Compatibles, Dell Laptops &

Workstations, HP Workstations and the installations of

Cisco Switch's, Sonic Wall installation and support.

Upgrade and support routers, hubs, and printers. Dell

Certified. Cisco VOIP System,

Software Programs: Windows 7, Windows Vista, Windows 2000, Windows XP,

AS400, Microsoft Exchange, Internet Explorer, Outlook,

2007 2010 Microsoft Office 2010 & Scada, Ghost, Remedy,

UIU Software, Health Pro, Co Pilot, Virtual Server, VNC,

Computer RX, Ploan, RPMS, Visio 2010 Pro, Projects 2010,

Cisco Unified Console Admin, Cisco Unity Connection Admin,

ADP Get Wired Internet Manager

Telecommunications: Maintenance and new installs for Nortel Telephone

and Panasonic Phone Systems.

EMPLOYMENT:

10/2012 to present Jim Norton Chevrolet

Network Admin/ Desktop

Technician

Supporting PC in an Workgroup

Environment and working with third party vendors (EastTel,

ADP, Rackspace and 1Micro) providing technical assistants

and documentation of project also coordination as required

for installation and repair of hardware/software and

resolve technical problems. Complete necessary internal and

client related documentation as required on a daily basis.

Install and configure or repair network and local printers.

Install hardware and software for clients. Support the

Cisco VOIP Phone System. Also purchase and configure all

new laptops and desktops onsite. Setup all phone for dealer

software and email.

ENVIRONMENT: Windows 7, Cisco

10/2008 to Buchanan Technology (PEQ.Inc)

10/2012 Field Service Technician

Responsible for supporting PC in an Enterprise Environment

and related equipment for customers and for providing

technical expertise and the documentation of project also

coordination as required for install or repair

hardware/software and resolve technical problems. Complete

necessary internal and client related documentation as

required on a daily basis Install/configure/repair network

and local printers. Install hardware and software for

clients.

ENVIRONMENT: Windows 7, Windows XP, Windows Vista, Active

Directory

07/2007 to Indian Health Care Resource Center

06/2008 Network Technician

Support for networking in a Windows XP workstations

environment. Identify and repair hardware issues with

wireless and Ethernet networks. Install, configure, and

maintain network switches, and network camera system.

Perform research and identify resources needed to implement

solutions for software to hardware issues. Purchased and

setup image for Windows XP rollout. Also setup and

configure new video system for Dental workstations.

Provide support for Microsoft 2003 Server and Microsoft

Exchange Server environment. Perform Network Administrator

tasks, including backups, maintenance and related user

training and setting up user's accounts in Exchange 2003;

Train users on new software for Pharmacy and Mental Health

Facility.

ENVIRONMENT: Windows XP

01/2007 to Trost Consulting

05/2007 Network Administrator

Provide support and networking in a Windows XP and Vista

workstations environment. Identify and repair hardware

issues with wireless and Ethernet networks. Install,

configure, and maintain network switches, wireless network

devices, and network services. Perform research and

identify resources needed to implement solutions for

software to hardware issues. Windows XP and Vista rollout.

Provide support for Microsoft 2003 Server and Microsoft

Exchange Server environment. Perform Network Administrator

tasks, including backups, maintenance and related user

training and setting up users accounts in Exchange 2003;

Train users on Workstations and a wide variety of end user

programs.

ENVIRONMENT: Windows XP, Windows Vista

08/2006 to Inceed

01/2007 Network & Desktop Consultant

Provide maintenance, and networking in a 2000 and 2003

network environment. Identify and repair hardware issues

with wireless and Ethernet networks. Installed, configured,

and maintained network switches, wireless network devices,

and network services; Created Ghost image for all desktop

and laptops. Perform research and identify resource needed

to implement solutions, from software to hardware

solutions. Windows XP Roll Out. Provided support for

Microsoft 2000, 2003 Server and Microsoft Exchange Server

environment. Performed network administrator tasks,

including database backup, maintenance and related user

training and setting up users accounts in Exchange 2003;

Trained users on personal computers, host terminals and a

wide variety of end user programs.

ENVIRONMENT: Windows 2000, Windows XP,

08/2005 to Spirit Technology

4/2006 Network& Desktop Consultant

Provide maintenance, and networking in a 2000 and 2003

network environment. Identify and repair hardware issues

with wireless and Ethernet networks. Installed, configured,

and maintained network switches, wireless network devices,

and network services; Assist in the development of Service

Level agreements and manage relationship with vendors.

Perform research and identify resource needed to implement

solutions, from software to hardware solutions. Windows

2000 & XP Roll Out. Provided support for Microsoft 2000,

2003 Server and Microsoft Exchange Server environment.

Performed network administrator tasks, including database

backup, maintenance and related user training; Trained

users on personal computers, host terminals and a wide

variety of end user programs

ENVIRONMENT: Windows 2000, Windows XP, Windows NT

08/2000 to B&J Consulting

08/2005 Network / Desktop Specialist

Projects: Campbell Consulting, ZeroChaos, TekSystems, Kelly

Services I.T. Division, Sebring Systems, ARC, Insource Now,

Williams

Provide systems analysis & design, development,

implementation, maintenance, and networking in an NT and

2000 network environment. Identify and repair software that

would not work with Windows 2000 image. Diagnose and solve

problems referred by the IT Systems/Process Coordinators.

Assist in the development of Service Level agreements and

manage relationship with vendors. Installation and

configuration of Scada Software on pc's for oilfield

production units on Offshore Rigs and Natural Gas Plants on

the Gulf coast. Perform research and identify resource

needed to implement solutions. Windows 2000 & XP Roll Out.

Provided support for Microsoft NT 4.0 & 2000 Server and

Microsoft Exchange Server environment.

ENVIRONMENT: Windows 2000, Windows XP, Windows NT, Novell

and Enterprise Environment

11 / 1999 to Thomson Training and Simulation

08 / 2000 Network/System Administrator,

Desktop Technician,

Telecommunications Technician

Provided desktop support for 57 users using Microsoft NT

4.0 and Windows 98 and, provided setup and configuration of

all PC's on site. Provided support in a Microsoft NT 4.0

Server and Microsoft Exchange Server environment.

Procured, purchased and tested all new and replacement

information systems equipment. Researched, purchased,

developed and implemented new email system software.

Supported and maintained telephone systems equipment.

ENVIRONMENT: Windows NT, Novell, Exchange, and UNIX

1995 to MCI WORLDCOM

04 / 1999 Desktop Support Analyst II

Provide remote desktop support for geographic area

consisting of Florida, Georgia, and North Carolina & South

Carolina users. Hands on and telephone support, such as,

workstation problems; printer issues; PC, mainframe and

AS400 applications; LAN & WAN connectivity and UNIX issues.

Support over 600 Applications Company wide.

Supporting over 9,000 users for the third largest telephone

company world wide in a "Help Desk" environment also,

telephone support, such as, workstation problems; printer

issues; PC, mainframe and AS400 applications; LAN & WAN

connectivity and UNIX issues. Support over 600

Applications Company wide.

EDUCATION:

Panasonic, Inc., Austin, Texas

Panasonic Phone System Certification Courses

Tulsa Technology Center, Tulsa, and Oklahoma

Coursework in Cisco Networking Academy

Tulsa Community College, Tulsa, Oklahoma

Information Technologies Convergence / Information

Security Specialization

New Horizons, Tulsa, Oklahoma

2151 MS Win 2k Networking & OS Essentials

New Horizons, Tulsa, Oklahoma

2152 Supporting MS Win 2k Pro & Server

New Horizons, Tulsa, Oklahoma

A+ Certification

New Horizons, Tulsa, Oklahoma

Network +

Oklahoma State University, Technical Branch,

Okmulgee, Oklahoma

Engineering Drafting and Graphics

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