Customer Service Data Entry

Keith Duffin

*** ***** ****** #*** 917-***-****

New York, NY 10039 ************@*****.***

EXPERIENCE

Staples Inc., New York, NY 2012-2013

Customer Service Captain / Greeter

- Greeting customers and directing them to the services or supplies they need.

- Disseminating of weekly materials. (ie- filers, promotional ads & services)

- Assisting customers with their Computer, Copying, Printing & Faxing needs.

- Maintaining front area of the store, preventing product lost.

- Cleaning floors, windows, Staff lunchroom & Staff restrooms at shift end.

Flemister House Inc., New York, NY 2009-2010

Receptionist

• Recorded the residents and their guests as they entered and left the facility

• Answered phones and directed callers to the appropriate persons

• Handled all incoming and outgoing mail and deliveries

• Provided answers to queries for general information in a professional manner

Various Midtown Hospitals, New York, NY 2002-2005

Electroencephalograph Technician

• Monitored and recorded brainwave patterns of adult and pediatric patients in neonatal,

critical, and intensive care units at major New York City Hospitals

• Determined if patients were living or dead by measuring brain wave activity

• Performed services at Bellevue Hospital Center, St. Luke’s Roosevelt Hospital, Bronx

Lebanon Hospital, St. Vincent’s Midtown Hospital, and private practice of Dr. Arthur Weiss

End Stage Renal Disease Network, New York, NY 2001-2002

Office Asst./Data Entry Clerk

• Typed medical evidence reports onto SIMS Computer System

• Entered patient information and updated records in computer system as needed

• Called medical providers to verify patient data

• Served as recording secretary for weekly office meetings

Dr. Ellen Mellow, New York, NY 1998-1999

Office Asst./Data Entry Clerk

• Created, maintained, and entered information into patient database

• Scheduled patients for tests and procedures, including coordination of flu shot program

• Worked at reception desk taking messages and answering inquiries

• Performed patient EKGs

SKILLS

Microsoft Office (word, excel, outlook)

EDUCATION

Rice High School

New York, NY

Completed freshman year

University of Tampa,

Tampa, FL.

United Hospital School of EEG

Port Chester, NY

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