Customer Service Manager

Maria Grau

Logistic Manager Assistant - Adriana Hoyos

City of Sunrise, FL

*********@***.*** - 954-***-****

Diligent, hard working, detail oriented individual, with extensive management experience and a solid

background in desktop publishing. Excels at multi-tasking in a fast paced environment and completes projects

on time. Possesses high energy level, customer service skills, accute bookkeeping accumen and Graphic

Design expertise. Bilingual English and Spanish.

WORK EXPERIENCE

Logistic Manager Assistant

Adriana Hoyos - Dania Beach, FL - July 2011 to Present

Manage inventory, purchasing, delivery coordination, furniture exports, light accounting, clerical and

administrative tasks.

Office Clerk

City of Sunrise, Theater Box Office - City of Sunrise, FL - July 2011 to July 2011

Temporary position: Record keeping, filing, staffing service counters and other administrative tasks, conducted

general office and in some instances sales responsibilities.

Accounts Receivable & Sales Coordinator

XL Worldwide - Doral, FL - December 2009 to January 2011

Invoiced, AP, AR, Bookkeeping and payroll; maintained the company's daybook and ledgers, tax payments,

sorted mail, filed, and preformed general office duties. Sales, customer's service and marketing.

Graphic Designer

Shannon Graphics - Coral Springs, FL - February 2007 to October 2009

Administrative Manager; graphic design, customer service, invoicing, tax preparation and general

administrative and clerical duties.

Web development, marketing

Brian Austin Collection & Bonsua - Dania, FL - August 2006 to February 2007

advertisement and graphic design.

Food & Beverage Assistant Manager

Capilla del Mar Hotel - July 2005 to July 2006

Cartagena Colombia

Sales, marketing, design menus for special occasions. Direct contact with providers and outside catering

products.

Owner

Hickory Restaurant - January 2003 to June 2005

Bogota Colombia.

Manager in charge of inventory, purchasing, stock, sales, public relations and marketing.

IMAGE AND COMMUNICATION ADVISOR

Mayor's Office - Cartagena Colombia, Communications Office - January 1999 to December 2002

Cartagena Colombia.

Assisted the Mayor of Cartagena's office as a Spanish/English interpretator. Created and oversaw Powerpoint

development within the Mayor's office. Presented the administration's projects for all the government meetings

and was in charge of imaging advising.

Animation and Graphics Design Teacher

Mayor's Office - Cartagena Colombia, Communications Office - January 1999 to December 2002

Cartagena Colombia.

Graphic Design and 2 dimensional animation teacher.

Owner

Signo Vinces Company - May 1995 to December 1998

Bogota Colombia.

Executive account manager. Public relations, creative director and image adviser of the tenth private Security

National Congress in Bogotá Colombia.

EDUCATION

Design and Multimedia

Setech School of Technology

November 2005 to November 2005

The New School of Social Reseach

June 1995 to October 1996

Bachelors of Science in Graphic Design

Taller Cinco Center of Design

January 1991 to November 1993

composition

New York Center of Photography

SKILLS

Proficient in MS Office, QuickBooks, Clients & Profits, Dynamics, Corel Draw, Photoshop, InDesign, Illustrator,

Flash, DreamweaverProficient in MS Office, QuickBooks, Clients & Profits, Dynamics, Corel Draw, Photoshop,

InDesign, Illustrator, Flash, Dreamweaver

ADDITIONAL INFORMATION

PERTINENT SKILLS

Proficient in MS Office, Corel Draw, Illustrator, FreeHand, Photoshop, Flash, PageMaker, Quark Xpress,

Dreamweaver, Firework, InDesign, Illustrator, Premier, Adobe Dimension, Strata Studio Pro, Fractal Design

Painter, Adobe Director, and accounting software such as QuickBooks, Clients, Profits and Dinamix.

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