Customer Service Sales
Resume:
Stephanie Hall
Home: 347-***-****
*****************@*****.***
Career Overview
Interests I am
articulate, creative,
innovative, hard
working, sensitive,
amiable, thorough,
punctual, reliable,
conscientious,
credible, people
oriented, a
troubleshooter, a
self starter, an
extremely quick
learner, a
perfectionist who
is open to
constructive
criticism and
welcomes
challenges.
Skill Highlights
● S
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e
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● 5
+
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a
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i
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-
d
r
i
v
e
n
e
n
v
i
r
o
n
m
e
n
t
● Critical
thinker
● Energetic
and
organized
● Self-starter
with
professional
manner
● Excellent
communicat
ion skills
● E
x
p
e
r
i
e
n
c
e
w
i
t
h
p
h
y
s
i
c
i
a
n
b
i
l
l
i
n
g
i
n
:
r
a
d
i
o
l
o
g
y,
O
B
/
G
Y
N,
a
n
e
s
t
h
e
s
i
o
l
o
g
y
● Employee
training and
developmen
t
● Health
insurance
processing
● HIPAA
compliance
● Insurance
eligibility
verification
● Medical
billing
● Patient
scheduling
Core
Accomplishments
Operations
● Col
lab
ora
ted
wit
h
sal
es,
billi
ng
an
d
hu
ma
n
res
our
ces
to
en
sur
e
sm
oot
h
wo
rk
flo
w
an
d
effi
cie
nt
org
ani
zati
on
op
era
tio
ns.
● Account
able for
all
operatio
ns of
busy
office,
includin
g
managi
ng
workflo
w and
resolvin
g
custom
er
issues,
Manage
ment
Support
:
● Ensured
smooth
operations
by
supporting
executive
team.
● Scheduling
● Facilitated
onboardin
g of new
employee
s by
scheduling
training,
answering
questions
and
processin
g
paperwork
.
● Investigated
and
analyzed
client
complaints
to identify
and resolve
issues.
● Responsibl
e for
training all
new
employees
to ensure
continued
quality of
customer
service.
● Negotiated
low vendor
rates for
office
supplies.
● Dem
onstr
ated
profi
cien
cies
in
telep
hone, e-
mail,
fax
and
front
-
desk
rece
ption
withi
n
high-
volu
me
envir
onm
ent.
● Performe
d
administr
ation
tasks
such as
filing,
developin
g
spreadsh
eets,
faxing
reports,
photocop
ying
collateral
and
scanning
document
s for
inter-
departme
ntal use.
● Organized
technician
schedule for
customer
jobs.
● Successfull
y trained
staff in all
office
systems
and
databases,
policies
and
procedures
while
focusing
on
minimizing
errors and
generating
superior
results.
● Devel
oped
and
imple
ment
ed
empl
oyee
manu
al
outlin
ing
all
prope
r
busin
ess
proce
dures
and
office
polici
es.
● Answere
d
multiple
phone
lines,
transferr
ed calls
to
correspo
nding
departm
ents,
filed
patient
records
and
billed
accordin
gly.
● Ha
ndl
ed
cus
to
me
rs
eff
ecti
vel
y
by
ide
ntif
yin
g
ne
ed
s,
qui
ckl
y
gai
nin
g
tru
st,
ap
pro
ac
hin
g
co
mp
lex
situ
ati
on
s
an
d
res
olvi
ng
pro
ble
ms
to
ma
xim
ize
effi
cie
ncy
.
Professional Experience
Claims Agent/Customer service supervisor/Customer Service Manager
July 2008 to February 2010
Nationwide Home Warranty – Brooklyn, NY
● Developed and implemented [process or procedure] which resulted in increased company
efficiency and productivity
● Developed new customer relations through telephone contact and sales activity.
● Increased customer loyalty through [action].
● Successfully resolved [number] of customer issues per [week/month].
● Improved communication efficiency as primary liaison between departments, clients and vendors.
● Systematically increased office organization by developing more efficient filing/documenting
system and customer database protocols.
● Directly supported CEO in managing operation workflow.
● Consistently praised by management for the quality and timeliness of reports, attention to
detail, exemplary customer service delivery and team-player attitude.
● Excelled within deadline-intensive environment, ensuring accurate and on-time completion
of all projects.
● Managed incoming and outgoing calls for busy office.
● Assisted in all areas of administrative work including data entry, receptionist duties, file
organization, research and development.
● Provided support towards CEO and sales team in managing operation workflow.
● Maintained detailed administrative and procedural processes that reduced redundancy and
improved accuracy and efficiency to achieve organizational objectives.
● Consistent record of improving productivity, reducing costs, and resolving complex
departmental issues.
● Prepared and drafted all outgoing correspondence in a timely manner.
● Oversaw daily office operations for staff of 22 employees.
Respiratory Therapy Assistant
October 2005 to March 2008
Surf Manor/Employment Staffing – Brooklyn, NY
● Managed telephone system with heavy volume calls
● Recorded and documented patient information and services provided
● Conducted test to assess patient's eligibility for treatment
● Administered respiratory treatments
● Monitored patients vital signs
● Tested patients level of improvement
● Provided counseling with regards to healthy respiratory maintenance
● Trained and hired potential employees
● Implemented new procedures
Coordinator of Finance/Customer Service
May 2003 to September 2005
King Cycles – Brooklyn, NY
● Meet and greeted clients
● Managed telephone system
● Conducted Interviews with potential buyers
● Ran credit checks
● Consulted with lenders
● Obtained approvals
● Worked with sales associates to ensure customer
satisfaction
● Contributed to overall sales growth
● Appointment setting
● Regular office duties
● Maintained an ongoing rapport with clients
● Handled all inquiries regarding financing
Lead Officer/Receptionist
January 2001 to June 2004
Berkshire Realty – Brooklyn, NY
● Meet and greet clients
● Some cold calling
● Managed phone system with heavy volume calls
● Generated solid leads
● Customer service
● Typing/Data entry
● Filing
● Office maintenance
● Trained associates
● Developed marketing strategies
Third Party Tracer/Customer Service
August 2001 to March 2003
HUD – New York, NY
● Researched
● Form preparation
● Application processing
● Data Entry
● Mailing
● Filing
● Provided customers with refunds
Education
Thomas Jefferson 2001
Brooklyn, NY
High School Diploma
Certificate in Medical Assisting
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