Customer Service Project Manager

Professional Objective

Seeking a challenging position with a dynamic company, I am a top performing business

p rofessional with a Bachelors of Arts degree from DePaul University focusing on Best

B usiness Practices and Project Management. I possess strong communication skills and by

being well organized, motivated, and an innovative thinker, specializing in client services I

can contribute to improve efficiency and profitability. I bring highly successful business

experience in positions of increasing responsibili ty and visibility.

Customer Service/Account Management – Domestic and International

• Abili ty to take ownership and thr ive in a fast paced challenging work environment

• Key areas of competence include the ability to logically think of new, different and

efficient ways to accomplish tasks resulting in solutions to customer and

organizational demands

• Capability to manage projects and experienced in domestic and international sales

support increasing profitabili ty, maximizing sales opportunities and continually

exceeding customers’ expectations

• Proven organizational management skills, able to set goals, categorize priorities,

establish performance standards while meeting timelines and budget requirements

and interacting with cross functional personnel at all levels to plan for successful

p rojects

• Conduct weekly meetings with all parties involved to monitor progression of projects

v ia conference calls, web meetings or face to face gathering

• Create, maintain and distribute reports and spreadsheets regarding progression of

p roject

• Easily build relationships to establish loyalty, teamwork and repeat business

• Monitor projects from inception through delivery by personally coordinating with all

departments involved to surpass customer expectations, defining and implementing

resolutions when necessary

• Responsible for managing projects for 100+ customer base for a $100 million food

l abel printing enterprise

• Manage large construction projects which include domestic points of interest,

i nternational hospitals and resorts and United States Department of State

I nternational Projects

• Process and assuage low r isk complaints

• Maximize freight dollars by using forecasted projections to negotiate ocean rates

• Prepare documents for Customs purposes for In ternational shipments, i.e.,

Commercial Invoices, Export Packing Lists, Packing Declarations, Chubb Insurance

Certificates, etc.

• Establish pricing, calculate and generate billing, credit and debit memos and

reconcile customer accounts

• Ar range pool shipments considering weight and destination

• In teract with steamship lines negotiating rates, routing, equipment availability, etc.

• Secure vessel bookings with Freight Forwarder to meet customer destination

requirement

• Establish container pool at plant for preloading of large In ternational projects

• Determine and schedule mode of t ransportation, LTL, Truckload, Intermodal etc. for

i nland destinations

• Review and approve Seaway bills, research and resolve discrepancies

• Purchase all vendor i tems for intended project and review and approve invoices for

payment

• Review and approve vendor invoices for payment

Leadership

• Contribute innovative ideas during TQM brainstorming sessions for streamlining

p rocesses

• Applying TQM theories, researched and implemented ideas to streamline procedures

saving the company $89,750.00 annually after a one t ime aggregate cost of $810.00

to execute

• Proficiency in determining the root cause of problems and successfully resolve

situation

• Experienced in leading Customer Service team building activities

Communications

• Speaks effectively before groups of associates as well as customers

• Originator of fresh ideas for campaigns for business ventures and in house activities

and awareness through special interest newsletter initiatives

• Ut ilize superior communications skills to motivate staff and develop effective

working relationships

• In teracts professionally and effectively on all levels through clear and succinct verbal

and writ ten communication

• Possesses talented design and Marketing concepts for product and program

awareness

• Proficient in M icrosoft Office Suites

• Extensive use and skill with current email and web portal client

• Developed and designed bi-monthly employee newsletter, creating, writ ing and

editing 12-18 page publication to inform, educate and build morale

Employer Summary

USG Chicago, IL 1998 Present

International Customer Service Representative/Account Manager 2007-Present

Developer, Writer and Editor of division Newsletter 2008-Present

Domestic Customer Service Representative 1998-2007

Fort Dearborn Lithograph Niles, IL 1990 1997

Customer Service Representative/Project Manager 1990-1997

Education

DePaul University, Chicago, I L – Bachelor of Ar ts with a focus in Business – 2006 – 4.0

GPA

-Ambassador for Education

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