Customer Service Sales

Arsalan Ehtesham

**** **** *. ******* *********

Jersey City, NJ 07307

201-***-****

***************@*****.***

_

Customer Service Associate

Qualifications Summary

• Highly proficient in customer satisfaction with results-based background and strong

interpersonal skills

• Recognized capability in building relationships with customers and resolving complex

issues to win customer loyalty

• Excellent communication skills, written and verbal

• Demonstrated problem-resolution and resourcefulness

Employment History

Bank of America, Senior Sales Associate, July 2010 – March 2013

• Solicited balance transfers, direct deposits, credit cards, mortgage referrals, and various

other bank products to customers in a call center environment

• Consistently built rapport with customers in order to better understand their financial

situation and present products based on needs

• Responded to customer inquiries with efficiency while maintaining professional and

empathetic demeanor at all times

• Resolved difficult customer issues to move forward with sales goals; maintained

exceptional customer satisfaction while fulfilling transaction requests

• Identified and escalated priority issues while following up to ensure proper resolution

• Recognized and rewarded for consistent customer service by site manager during

department meetings

Saveology, Customer Service Representative, January 2009 – May 2010

• Provided customer service/sales excellence and technical support on telephony systems;

awarded top sales associate five times in first year

• Exceeded sales goals by asking open-ended questions to uncover customer’s needs and

provide information on packages that best fit those needs

• Answered all queries quickly and efficiently

• Built rapport with all customers to ensure superior customer experience

• Awarded the “Excellence in Customer Service” certificate based on customer feedback

Verizon Dealership, Sales Associate, September 2007– January 2009

• Ensured achievement of aggressive sales goals while developing new accounts and

maintaining existing portfolio

• Responsible for inventory and cash management on a day-to-day basis

• Handled problem resolution and customer escalation with confidence and efficiency

• Assisted in implementing selling strategies that produced success for the entire team

Education

• Bachelor’s Degree in Literature and Philosophy – New Jersey City University (2012)

• Associate Degree in Business Management – Hudson County Community College (2009)

Computer Skills

• Proficient in Microsoft Suite

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