High School Front Desk
Resume:
Yulissa Mena
New York, NY 10032
*******@*****.***
Objective A hard working, team player and dedicated professional which
seeks to expand upon their knowledge and skills to make a
difference in all they do.
Skills Excellent Organizational Place, receive and manage a high
Skills volume of phone calls on a
Strong Customer multi-line system.
Relations Skills Word Processing and Typing
Managerial skills Computer Proficiency
Training capabilities
Computer: Excel, Microsoft Word, Outlook, Raintree database.
Experience Reception Office Supervisor February
Columbus Center for Medical Rehabilitation, 2008-April
Bronx NY 2013
Supervise Front Desk Receptionist staff handle
all word processing, patient transportation
arrangements, and the schedules of medical
staff. Protect patient confidentially (HIPPA).
Keep reports of patient daily, monthly visits.
Order office supplies. Helped plan and organize
company functions. Assist Director with hiring
and training of new reception staff.
Created assignment chart for Front Desk
Receptionist to keep track of eligibility, new
referrals, and patient attendance.
Created, organized, and set up an information
center for manuals and schematics. This
facilitated better access to needed information,
and reduced time spent in search of it.
Helped increase the flow of new patients per
week. As a result facility now sees a higher
volume of patients daily.
Assist with planning and execution of all center
events.
Arrange transportation for all eligible patients
through Logistic Care, as well as metro card
distribution to qualified patients.
Administrative Program Assistant April 2007 -
NYC Mission Society, New York NY September
Supervised eight Worksite Monitors locations for 2007
Summer Youth Employment Program. Assist in
recruitment of organizations for worksite
development, as well as the enrollment and
placement of 600+ youth into employment sites.
Education Borough of Manhattan Community College 2012-Present
Liberal Arts, New York NY
Diploma 2004
Bronx Regional High School, Bronx NY
References Furnished on request.
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