Customer Service Manager

LaToya Michelle Jones

*** **** ***

Newark, NJ **112

Cell: 862-***-****

*******.*****@*******.***

Objective: To obtain a position with a successful company that

will allow me to utilize my expertise and technical skills.

Education: Mount Olive College, New Bern, NC (2010 - Present)-BA in Applied

Science

Human Resources Management

Job Cops, Glenmont, NY- 2005

Special Excellent verbal and written communications skills

Skills: MS Word and Excel Certified, experienced in MS Power Point, Outlook

Typing speed of 45-50+wpm

Experience in handling extremely confidential records

Customer Service

Data Entry

Multiline Phone Use

Call center Service Operations

Profession Craven County School 2011-2012

al Teacher Assistant

Experience Assist in conducting increased learning experience for students in

: assigned area

Help Teacher in a variety of non-instructional duties

Tutor Students independently or in small groups

Administer students arrival departure time

Carry out supportive tasks of non-instructional nature

Maintain discipline of students in the absence of the teacher

Prepare instructional materials and classroom displays

Maintain a neat and arranged classroom

Reinforce and follow-up learning activities.

Convergys/USPS Project: 2009- 2012

Customer Service Rep II

Assign new schedules

LOA request

Payroll corrections and adjustments

Provide Customers with Complete and Accurate information of USPS and

FedEx products

Set up meetings with Client Services

Supervisor of 15 Agents

Provide feedback for performance, give advice on areas of opportunity,

referral of higher positions that become available

Retrieve customer feedback on their experience with our company.

Maintain a level of Satisfactory Stats and Metrics

Greet transfer and hold calls

Build rapport, listen, clarify, and manage conversational flow

Manage upset Customers, Conflicts, and challenging situations

McDonald's: 2001-2009

Crew Trainer

Responsible for assisting manager in employee trainings, customer

service, and daily operations.

Served as acting Shift manager during high volume shifts.

Responsible for managing opening register receipt counts and make bank

deposits

Provide backup supervisory assistance for evening and weekend shifts

Instrumental in creating in-store merchandise displays.

Participate in sales training and up selling techniques.

Profession Experienced Office Administrator with strong customer service skills.

al Flexible in responding to constantly changing environments.

Summary: Able to coordinate multiple projects and meet deadlines under pressure.

Enthusiastic, and willing to assume increased responsibility.

Contact this candidate