Customer Service Office

Nina Renea Sheppard

***A Pulaski Street

Brooklyn, New York 11206

Cell: 347-***-**** / 347-***-**** E-mail: *******@*****.***

EXPERIENCED IN GRIEF COUNSELING AND FUNERAL SERVICES

Strong experience in assisting families and individuals in the handling of funeral arrangements.

10+ years of funeral services. Passionate about assisting individuals with disabilities maintain a positive

and active role in society and in their own lives. Equally adept at office procedures and administration.

PROFILE

Various Computer Software Programs

QuickBooks

Office Administration

Customer Service

Claims/Insurances/Adjustments

Organized

Dedicated

PROFESSIONAL EXPERIENCE:

Queens Center for Progress Queens, New York

Direct Care Worker 6/2010 – 9/2012

• Assist the elderly who have special needs with their daily routines, grooming and feeding.

• Monitor the consumers to ensure their safety.

• Maintain consumer’s medical calendar and accompany them on all medical appointments.

• Ensure treatment plans and goals are met.

• Administer daily medicine to consumers.

• Maintain consumer’s weekly attendance records.

• Assist with consumer’s weekly allowance.

• Accompany consumers on yearly vacation.

Frank R. Bell Funeral Home, Inc. Brooklyn, New York

Administrator 8/2001 – 7/2009

• Managed Administrative Department consisting of 3 co-administrators.

• Met with all families to provided directions and ascertain their needs.

• Worked closely with funeral directors preparing funeral worksheets and the ordering of

caskets, prayer cards, nameplates, livery, cemetery plots, ministerial services, floral

arrangements and all color or black\white programs.

• Attended to foreign shipping of deceased bodies, prepared necessary documents and

• arranged for all visits to embassies and consulates.

• Generated computerized payments to cemeteries, ministers, musicians and vendors.

• Generated job letters to families to obtain additional data and documents regarding

other countries, airlines and funeral homes.

• Coordinate the administrative scheduling to align with the funeral directors and ensure

that all beauticians, barbers, and all cosmetic personnel’s duties are performed in a timely

and professional manner.

• Documented the distribution of all cremation urns and cremains.

• Assisted funeral directors with funeral services.

Senator Alton R. Waldon, Jr. (Senatorial Office) Jamaica, New York

Secretary 9/1995 – 6/2001

• Typed correspondence, letters and newsletters relating to senate office and district members.

• Met with Assembly and Council persons on various issues and communicated to Senator.

• Assisted Senator by attending meetings either in Queens or Albany offices.

• Coordinated Town Hall and Board of Elections meetings.

• Responsible for training office personnel.

Frank Hall Reinsurance Company New York, New York

Secretary 7/1978 – 8/1995

Worked in numerous departments; Claims, Insurances & Adjustments and Accounting.

Assisted in typing, filing, faxing etc.

Assisted in the sending and receiving of domestic and international telexes.

Education:

Berkeley-Clairmont Business College Associates Degree

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