Customer Service High School

Ieshea M. Smith

**** ********* ****, *** ***[pic]Glenarden, MD, 20706 [pic] (240)-277-

2881

***********@*****.***

OBJECTIVE:

Looking to grow and develop professionally and to play an instrumental role

in the success of an organization.

Relevant skills:

- 30 w.p.m. typing speed

- Microsoft Word & Excel

- PC's, printers, photocopiers and fax machines

- Experienced in providing superior Customer Service

CERTIFICATION:

HIPPA Compliance, Certified Medical Biller & Coder

MEDICAL OFFICE SKILLS:

Microsoft Word & Excel, MediSoft managed care system, Basic knowledge of

medical terminology, appointment scheduling, type writing speed 30-35 wpm,

insurances- Medicare, Tricare, Medicaid and working knowledge of group help

plans.

Experience:

Comcast January 2012-Present

Collections/Verification Agent

o Verified customer's information.

o Confirmed appointments for installs

o Approved install dates based on customers proof of residency and non debt

o Collected debt at prior addresses for each customer, if any

o Provided excellent customers service

Doctors Community Hospital February 2011- December2011

Outpatient Information Desk Volunteer

- Checked patients in once they arrived at the hospital for either

surgery, blood work or any type of lab work.

- Contacted the registration desk to acknowledge the patients

arrival.

- Kept track of all the patients' arrival on the data sheet & sign in

clip board.

- Kept the waiting area in a neat and suitable environment.

- Greeted each patient in a well manner.

Health & Wellness Center May 2010-February 2011

Medical Biller/Coder

- Verified patients insurance

- Entered patients information and Posted Charges into medisoft

software

- Verified and confirmed patient's appointments on specific days.

- Ran the front desk

- Organized the file cabinets

- Placed patients information into their files

- Faxed needed documents to certain individuals or insurances.

- Handled scheduling

- Called hospitals to receive needed documents about patients as

needed for the Chiropractor I worked for

- Received payments for daily treatments if required

National Children's Center, Beltsville, MD June 2007 - May 2008

Phone Solicitor/Telemarketer

- Conducted phone solicitation for charitable donations

- Scheduled and arranged pick-ups for clothing and other small household

items

- Answered and directed incoming phone calls

- Addressed customers' questions and concerns

- Provided excellent Customer Service to each caller

Safeway, Upper Marlboro, MD August 2004 - March 2005

Courtesy Clerk

- Retrieved shopping carts and hand baskets

- Returned merchandise to the sales floor

- Performed light house-keeping duties to keep the store tidy and

suitable for customers

- Assisted cashiers by bagging groceries and checking prices

- Re-stocked shelves with merchandise

- Set up demos for customers to sample products

Education:

Fortis College, Landover, MD October 2009-July

2010

Medical Billing and Coding

The Training Source, Inc., Seat Pleasant, MD December 2008

Office Automation Certificate

Largo High School, Largo, MD June 2005

High School Diploma

References are available upon request

Contact this candidate