Customer Service Quality Assurance
Resume:
Joseph Carney
**** *********** ****. ****** ****, FL. 32792, Cell: 407-***-**** Email:
*.******@*******.***
Experience:
February 2013-Present, Eco Construction and Maintenance. (National and
Multi-Country GC and Facility Maintenance Provider)
December 2011 - February 2013, Quinco Services, Inc. and its affiliated
companies, Winter Park, Florida (industry: multi-state electrical
contractor)
September 2010-December 2011, Piranha Technologies (Electrical and Low
Voltage contractor)
November 2009- September 2010, Eco Construction and Maintenance. (National
and Multi-Country GC and Facility Maintenance Provider)
February 2009 - October 2009, IES Commercial Orlando, Florida (2nd Largest
Electrical Contractor in the Nation)
February 2002 - October 2008, Quinco Electrical, Inc. and its affiliated
companies, Winter Park, Florida (industry: multi-state electrical
contractor)
Maintenance Director (Electrical Division Director), Eco Construction and
Maintenance Management Services-February 2013-Present:
Coordinate with Facility Mangers to have service work completed at their
respective sites around the country
Develop strategies for the best way to provide facility maintenance to
commercial clients
Business development with Commercial Clients, doing site visits to generate
more business and quality control visits once service has been provided
Vendor and personnel sourcing
Create and establish Preventative Maintenance (PM) programs for clients and
Facility Managers (district and regional)
Coordinate National and Multi Country Commercial Service Work Orders for
all trades and all Construction Divisions; 24 hour a day 7 day a week 365
days a year
Oversee daily operations of (30+) Project Managers who are coordinating
(40+) facility maintenance service work orders throughout the nation for
Commercial clients for all Construction Trades
Oversee Vendor recruiting for nationwide, multi country, or statewide
services for commercial construction and facilities maintenance
Perform Quality Control with Clients for all services completed and all
jobs preformed to maintain client/customer relations
Review and approve all work orders for ensure proper billing from vendor
and billing to client
Review and approve all proposals and scopes of work for bids before
released to clients
Involved in Outside Sales to create new relationships and partnerships with
new customers for services to be provided
Service Manager, Quinco Services, Inc., December 2011-February 2013:
Oversee and manage daily operation, service techs and office staff
Perform weekly safety and training meeting with staff
Receive customer's calls, answer basic electrical questions and schedule
service
Review daily service calls and assign the call to the qualified service
technician
Maintain customer service log and build customer relationships for
completed service calls to allow calls for future work
Provide quotes and estimates for various commercial, industrial, and
residential projects
Perform on-site project visits for quality assurance, customer service and
new customer marketing
Process warranty issues for commercial projects completed by affiliated
companies
Receive after hour's emergency service calls and respond appropriately
Manage service techs by answering questions to facilitate quick and
efficient service completion
Purchase and maintain inventory for a fleet of service vans and warehouse
stock, as well as research specialty or discontinued material
Ensure materials, rental equipment and specialty tools required for
scheduled service is available
Review and verify service techs weekly timecards and ensure all hours have
been properly billed
Review customer invoices to ensure proper hours, rates, and materials were
properly charged
Review all account payable and employee reimbursements to ensure accuracy
in customer billing and vendor payments
Service Manager/Senior Electrical Estimator/Operations Manager, Piranha
Technologies, February 2011-December 2011
Oversee and manage daily field operation, service techs
Receive customers calls, answer basic electrical/LV questions and schedule
service
Review daily service calls and assign the call to the qualified service
technician
Maintain customer service log and build customer relationships for
completed service calls to allow calls for future work
Provide quotes and estimates for various projects
Perform on-site project visits for quality assurance, customer service and
new customer marketing
Process warranty issues for commercial projects completed by affiliated
companies
Receive after hours emergency service calls and respond appropriately
Manage service techs by answering questions to facilitate quick and
efficient service completion
Ensure materials, rental equipment and specialty tools required for
scheduled service are available
Review and verify service techs weekly timecards and ensure all hours have
been properly billed
Review customer invoices to ensure proper hours, rates, and materials were
properly charged
Complete electrical estimations and take-offs for new Construction on
Commercial and Industrial projects
Keep, maintain and follow-up on all upcoming and pending bids
Review all bid invitations and project details from General Contractors and
respond appropriately
Send out bid invitations to subcontractors for projects and review scope of
work response
Respond to and issue bidding RFI's (request for information)
Review addendum's and changes for bidding purposes
Keep and maintain communications between company and general contractors,
subcontractors and owner/developers throughout the bidding process.
Attend pre-bid meetings to obtain an understanding of project details and
bidding requirements
Senior Project Manager, Eco Construction and Maintenance Management
Services November 2009-February 2011
Business development with Commercial Clients, doing site visits to generate
more business and quality control visits once service has been provided.
Coordinate National and Multi Country Commercial Service Work Orders for
all trades and all Construction Divisions; 24 hour a day 7 day a week 365
days a year.
Oversee daily operations of (20+) Project Managers who are coordinating
(40+) facility maintenance service work orders throughout the nation for
Commercial clients for all Construction Trades
Oversee Vendor recruiting for nationwide, multi country, or statewide
services for commercial construction and facilities maintenance
Perform Quality Control with Clients for all services completed and all
jobs preformed to maintain client/customer relations
Review and approve all work orders for ensure proper billing from vendor
and billing to client
Review and approve all proposals and scopes of work for bids before
released to clients
Senior Estimator, IES Commercial, February 2009 - October 2009 (Orlando
branch shut down due to the economy)
Complete electrical estimations and take-offs for new Construction on
Commercial and Industrial projects
Keep, maintain and follow-up on all upcoming and pending bids
Review all bid invitations and project details from General Contractors and
respond appropriately
Send out bid invitations to subcontractors for projects and review scope of
work response
Respond to & issue bidding RFI's (request for information)
Review addendum's and changes for bidding purposes
Keep and maintain communications between company and general contractors,
subcontractors and owner/developers throughout the bidding process.
Attend pre-bid meetings to obtain an understanding of project details and
bidding requirements
Business Development/Pre-Con Coordinator, Quinco Electrical, Inc. April
2008 to October 2008:
Keep, maintain and follow-up on all upcoming and pending bids
Review all bid invitations and project details from General Contractors and
respond appropriately
Send out bid invitations to subcontractors for projects and review scope of
work response
Respond to and issue bidding RFI's
Review addendum's and changes for bidding purposes
Keep and maintain communications between company and General Contractors,
subcontractors and owner/developers throughout the bidding process.
Review and approve invoices for reprographic services ordered
Complete electrical estimations and take-offs for new Construction on
Commercial, Industrial, and Residential projects
Attend pre-bid meetings to obtain an understanding of project details and
bidding requirements
Develop and maintain relationships to ensure customer service quality
assurance
Research construction publications for upcoming bid opportunities
Service/Purchasing Manager, Quinco Services, Inc. July 2004 to March 2008:
Oversee and manage daily operation, service techs and office staff
Perform weekly safety and training meeting with staff
Receive customer's calls, answer basic electrical questions and schedule
service
Review daily service calls and assign the call to the qualified service
technician
Maintain customer service log and build customer relationships for
completed service calls to allow calls for future work
Provide quotes and estimates for various commercial, industrial, and
residential projects
Perform on-site project visits for quality assurance, customer service and
new customer marketing
Process warranty issues for commercial projects completed by affiliated
companies
Receive after hour's emergency service calls and respond appropriately
Manage service techs by answering questions to facilitate quick and
efficient service completion
Purchase and maintain inventory for a fleet of service vans and warehouse
stock, as well as research specialty or discontinued material
Ensure materials, rental equipment and specialty tools required for
scheduled service is available
Review and verify service techs weekly timecards and ensure all hours have
been properly billed
Review customer invoices to ensure proper hours, rates, and materials were
properly charged
Review all account payable and employee reimbursements to ensure accuracy
in customer billing and vendor payments
Field Operations (Helper, Mechanic, Service Tech), February 2002 to June
2004:
Ground up electrical construction from pre-construction meeting to project
completion
Abilities:
Proficient in Microsoft Office & MAC operating systems
ESC Service dispatch and accounting software
Estimation Estimating Software
Trade Power Estimating Software
Proficient in reading blue prints and details
General office equipment and engineering plotters
Accu-Bid Experience
Involvement:
Deacon for First Baptist St. Cloud
Speaker and Leader of Church Functions
Several International Missions Trips (Speaking, Leading, and Construction)
Community Arts Organization Member
Board of Directors for Rock Pink (Local Breast Cancer Awareness
Organization)
Contact this candidate