Customer Service Administrative Assistant

Sharon E. Jones

**** ******** ****, ***. ***, Elk Grove Village, IL 60007

Phone: 224-***-**** Email: *******@***.***

Career Overview

Hard-working, multi-tasking Administrative Assistant with outstanding

telephone, scheduling and documentation skills.

Skill Highlights

. Administrative support

. Schedule management

. Meets/Exceeds goals

. Typing 65 WPM

. Attention to detail

. MS Office proficient

. Administrative operations

. Filing and data archiving

. Payroll

. F.O.I.A. Officer

Core Accomplishments

Operations

. Collaborated with co-workers to ensure smooth work flow and efficient

organization operations.

. Accountable for all operations of busy office, including phones,

customer contact and supply ordering.

. Worked closely with Corporation Counsel legal team when processing

Freedom of Information Requests.

Management Support

. Ensured smooth operations by supporting executive team

. Negotiated low vendor rates for office supplies

Administration

. Performed administration tasks such as filing, developing

spreadsheets, faxing reports, photocopying collateral and scanning

documents for inter-departmental use.

Reporting

. Maintained status reports to provide management with updated

information for client projects.

Data Entry

. Reviewed and updated client correspondence files and scheduling

database.

. Processed payroll for department of thirty employees.

Training

. Successfully trained staff in all office systems and databases,

policies and procedures while focusing on minimizing errors and

generating superior results.

Multitasking

. Demonstrated proficiencies in telephone, e-mail, fax and front-desk

reception within high-volume environment. Managed inventory and

office budgeting for supplies for busy office of 30.

Professional Experience

City of Highland Park August, 2005 to August, 2011

Planning Division Secretary Highland Park, IL

Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and team-

player attitude. Created spreadsheets to improve inventory management and

reporting accuracy. Excelled within deadline-intensive environment,

ensuring accurate and on-time completion of all projects. Processed

accounts receivable and accounts payable. Assisted in all areas of

administrative work including data entry, receptionist duties, file

organization, research and development.

Door County Confectionery December, 2003 to

February, 2005

Key Holder/Assistant Manager Schaumburg, IL

Responsible for opening/closing store, scheduling employees, ordering candy

and chocolate, balancing registers at end of day and making daily store

bank deposits. Excelled in setting up creative and fun displays, both in

the main window and within the store. Received and checked shipments for

accuracy and bagged and priced merchandise. Consistently suggested add-ons

to increase daily sales goals.

LaSalle Bank, N.A. July, 1997 to May, 2002

Teller Supervisor Des Plaines, IL

Supervisor to a line of 12 tellers, which included weekly scheduling and

annual reviews.

Responsible for daily balancing of Automated Teller Machines (ATM's), cash

drawer audits, and main cash vault. Placed weekly cash orders and monthly

office supplies. Recipient of numerous excellent scores on secret shopper

customer visits. Exceeded monthly referral goals and had a near perfect

balancing record. Always excelled in providing the best customer service

possible.

Education

William Rainey Harper College Palatine, IL

Von Steuben Senior High School Chicago, IL

Keywords

Inventory, office, type 65 WPM, payroll, legal, reception, front desk,

clerk, secretary, administrative assistant, MS Office Suite, data entry.

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