Customer Service Representative

Jason Giles

** ********* ***, *********, ** ***** 203-***-**** **********@*****.***

Objective

Seeking a position that will allow me to grow professionally, while being able to utilize my strong organizational, business

management, and exceptional customer service skills.

Education

University of Connecticut, Storrs, CT

Bachelor of Arts in Economics, Liberal Arts and Sciences, August 2010 - May 2013

Minor in Business Fundamentals

Overall GPA: 2.89/4.00

Central Connecticut State University, New Britain, CT

School of Business, Finance, August 2009 – May 2010

Overall GPA: 3.75/4.00; Dean’s List 2009-2010

Skills

Computer Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access; Social Media Platforms.

Training: Customer Service Representative.

Work Experience

Event Services, University of Connecticut, Storrs, CT

Reservationist, August 2011 – May 2013

• Provide customers with a friendly experience while being knowledgeable of our services.

• Addressed customers’ needs and concerns through effective communication over the phone.

• Responsible for managing and inputting reservation requests for over 500 university groups and outside vendors.

• Collaborated with co-workers and supervisors on creating new user-friendly reservation forms for both online and in-

office use.

Student Technology Center, Central Connecticut State University, New Britain, CT

Technology Center Assistant, January 2010 – May 2010

• Provide assistance for users of the technology center.

• Responsible for maintaining balance in the facility and opening/closing the center.

• Perform general administrative duties to support the technology center.

Leadership Experience

• Phi Gamma Delta Fraternity, University of Connecticut

• Colonized and chartered the fraternity of Phi Gamma Delta at the University of Connecticut.

Waspit, Storrs, CT

Junior Ambassador, January 2013 – May 2013

• Spreading brand awareness around campus to generate sign-ups for the Waspit product.

• Assist with the implementation of large-scale events and also help coordinate smaller promotional events.

Family Services, Bridgeport, CT

Assistant, October 2008 – November 2008

• Inventoried, categorized, and filed documents for Meals on Wheels program.

•

• Learn to Lead, Stratford, CT

• Leader, June 2008 – July 2008 Stratford High School

• Facilitate and collaborate with members to execute activates focusing on leadership awareness.

• Serve as a team leader for the organization to promote leadership and organize team-building activities.

Contact this candidate