Customer Service Human Resources
Resume:
Paryse M. Shaughnessy
Voorheesville, NY 12186 *********@***.***
Receptionist/Administrative Assistant who is resourceful, highly motivated and people oriented with excellent
attention to detail and customer service. Exceptional ability in building relationships coordinating and executing
events in a demanding, forever changing environment. Prioritizes workload and exhibits a sense of urgency in
completion of tasks to detail. Assumes a very high level of confidentiality, often referred to as the person “who
gets the job done, makes things happen”. I am very responsible and can train to be very knowledgeable for
the day-to-day activity of your business.
Professional Experience
Thompson and Johnson Equipment Co. 6/24/2013 -Present
• Dispatching technicians for daily appointments/repairs to businesses within this 300mi. territory.
• Service writing and billing daily to corporate for payment processing.
• All filing from the technicians and the preview invoices from this locations dispatching
Hudson Valley Communications 12/2011-March 1, 2013
• Dispatching technicians for daily appointments/repairs for local businesses from sub-contractor’s
with businesses.
• Inventory knowledge and record keeping of materials/parts for the technicians to use for the work
orders.
• QuickBooks / Accounts Receivable for two companies-HVW (Wireless and HVC).
• Daily bank deposits, petty cash.
• Reports/work orders from the technicians to the owner for billing finalization, daily
• Total responsible for the opening and closing of the business everyday and alone on Fridays.
• Customer service – Handle complicating issues with customers for their wireless connectivity /
billing, complaints etc.
Aesthetics Science Institute, Latham, NY (Developed) 5-month internship after graduation
2/2008-11/2009
• Initiated a preventative maintenance program for the all clinic & office/school equipment.
• Negotiated with vendors to minimize the costs and maximize benefits for the school and clinic.
• Managed scheduling and inventory records.
• Updated and reorganized the client and vendor files, paper and e-version.
• Responsible the overall appearance of the building.
• Registered, maintained and communicated daily with the students for all their needs, including
financial aid resources. NYS Registrar Certified.
• Developed ideas for upcoming events and managed all job/career fairs for the school with local
high schools.
• Confidante to the owner for the daily business of the school and business daily.
Albany International Corp., Albany, NY- Sr. Executive Assistant
5/1988-6/2007
• Responsible for overall schedule of VP in Human Resources and his staff; provided
personal/administration assistance.
Analyzed situations accurately, took effective action-Independently
Handled public/internal customers with courtesy and tact. Screened telephone calls,
responded to non-routine inquiries, personally answered with authoritative information or
referred to others in corporation.
Coordinated the “Leadership Institute”; an internal MBA Program and the Matching Gifts
Program
Responsible for staff, schedules and overall appearance of Corporate Headquarters
Atrium.
Located and arranged housing for international assignments of employees worldwide.
Assisted VP in executing relocation for employees and their families.
Prepared, analyzed, and assisted in all training presentations for VP/Human Resources
and others in Corporation as needed for universities, businesses, and organizations.
Assisted Corporate Recruiter in all hiring and interviewing processes.
Directed the National Merit Scholarship Program, TQA programs statewide and
internationally
Managed all inventory and Logistics for Trade shows; Accounts Receivables for the
PrimaLoft Division of the Company (2000-2003)
SKILLSET: Quipware, CROWNE Intranet Partner, Quickbooks, MS office/MS Outlook, Internet,
ACCESS, PeopleSoft, MFG/PRO, AVA, 360 Survey Programs-SME. Lotus Notes, Social Media,
Shipping, UPS< Fed. Express, SME Software, Murceivello – Wispmon software.
Education
Austin School of Spa Technology – Nail Specialist Program - May 2009
NYS Certified
Aesthetic Science Institute, Latham, New York-Esthetician June 2008
NYS Certified
St. Petersburg College-Clearwater Campus, Clearwater, Florida
Textiles & Design Coursework August 1981-1982
Champlain College
Medical Secretary Certification May 1973
Other Work Experience
Calvin Klein/Coty Prestige-Fragrance Modeling- Freelance-Concurrent
MAC Cosmetics– Macy’s, Colonie East, NY 2000-2004 part time
Chanel Cosmetics– Filenes, Crossgates Mall, Albany, NY 1999-2000 part time
Freihofer’s Baking Company-Albany, NY 1985-1988-Receptionist, Tour Guide
JC Penney Co.-Crossgates Mall, Fine Jewelry Department, Albany, NY 1983-1990 part time
Volunteer – United Way Campaign Executive Loan Program-1995-2007
Albany Medical Center, Gilda’s Club, Helderview Garden Club.
Interests:
INTERESTS: All types of Gardening, Tennis, Reading, Cooking
Contact this candidate