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Customer Service Human Resources

Location:
Albany, NY
Posted:
October 03, 2013

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Resume:

Paryse M. Shaughnessy

*** ****** **** 518-***-****

Voorheesville, NY 12186 ab9r6l@r.postjobfree.com

Receptionist/Administrative Assistant who is resourceful, highly motivated and people oriented with excellent

attention to detail and customer service. Exceptional ability in building relationships coordinating and executing

events in a demanding, forever changing environment. Prioritizes workload and exhibits a sense of urgency in

completion of tasks to detail. Assumes a very high level of confidentiality, often referred to as the person “who

gets the job done, makes things happen”. I am very responsible and can train to be very knowledgeable for

the day-to-day activity of your business.

Professional Experience

Thompson and Johnson Equipment Co. 6/24/2013 -Present

• Dispatching technicians for daily appointments/repairs to businesses within this 300mi. territory.

• Service writing and billing daily to corporate for payment processing.

• All filing from the technicians and the preview invoices from this locations dispatching

Hudson Valley Communications 12/2011-March 1, 2013

• Dispatching technicians for daily appointments/repairs for local businesses from sub-contractor’s

with businesses.

• Inventory knowledge and record keeping of materials/parts for the technicians to use for the work

orders.

• QuickBooks / Accounts Receivable for two companies-HVW (Wireless and HVC).

• Daily bank deposits, petty cash.

• Reports/work orders from the technicians to the owner for billing finalization, daily

• Total responsible for the opening and closing of the business everyday and alone on Fridays.

• Customer service – Handle complicating issues with customers for their wireless connectivity /

billing, complaints etc.

Aesthetics Science Institute, Latham, NY (Developed) 5-month internship after graduation

2/2008-11/2009

• Initiated a preventative maintenance program for the all clinic & office/school equipment.

• Negotiated with vendors to minimize the costs and maximize benefits for the school and clinic.

• Managed scheduling and inventory records.

• Updated and reorganized the client and vendor files, paper and e-version.

• Responsible the overall appearance of the building.

• Registered, maintained and communicated daily with the students for all their needs, including

financial aid resources. NYS Registrar Certified.

• Developed ideas for upcoming events and managed all job/career fairs for the school with local

high schools.

• Confidante to the owner for the daily business of the school and business daily.

Albany International Corp., Albany, NY- Sr. Executive Assistant

5/1988-6/2007

• Responsible for overall schedule of VP in Human Resources and his staff; provided

personal/administration assistance.

Analyzed situations accurately, took effective action-Independently

Handled public/internal customers with courtesy and tact. Screened telephone calls,

responded to non-routine inquiries, personally answered with authoritative information or

referred to others in corporation.

Coordinated the “Leadership Institute”; an internal MBA Program and the Matching Gifts

Program

Responsible for staff, schedules and overall appearance of Corporate Headquarters

Atrium.

Located and arranged housing for international assignments of employees worldwide.

Assisted VP in executing relocation for employees and their families.

Prepared, analyzed, and assisted in all training presentations for VP/Human Resources

and others in Corporation as needed for universities, businesses, and organizations.

Assisted Corporate Recruiter in all hiring and interviewing processes.

Directed the National Merit Scholarship Program, TQA programs statewide and

internationally

Managed all inventory and Logistics for Trade shows; Accounts Receivables for the

PrimaLoft Division of the Company (2000-2003)

SKILLSET: Quipware, CROWNE Intranet Partner, Quickbooks, MS office/MS Outlook, Internet,

ACCESS, PeopleSoft, MFG/PRO, AVA, 360 Survey Programs-SME. Lotus Notes, Social Media,

Shipping, UPS< Fed. Express, SME Software, Murceivello – Wispmon software.

Education

Austin School of Spa Technology – Nail Specialist Program - May 2009

NYS Certified

Aesthetic Science Institute, Latham, New York-Esthetician June 2008

NYS Certified

St. Petersburg College-Clearwater Campus, Clearwater, Florida

Textiles & Design Coursework August 1981-1982

Champlain College

Medical Secretary Certification May 1973

Other Work Experience

Calvin Klein/Coty Prestige-Fragrance Modeling- Freelance-Concurrent

MAC Cosmetics– Macy’s, Colonie East, NY 2000-2004 part time

Chanel Cosmetics– Filenes, Crossgates Mall, Albany, NY 1999-2000 part time

Freihofer’s Baking Company-Albany, NY 1985-1988-Receptionist, Tour Guide

JC Penney Co.-Crossgates Mall, Fine Jewelry Department, Albany, NY 1983-1990 part time

Volunteer – United Way Campaign Executive Loan Program-1995-2007

Albany Medical Center, Gilda’s Club, Helderview Garden Club.

Interests:

INTERESTS: All types of Gardening, Tennis, Reading, Cooking



Contact this candidate