Customer Service Home Health

Laura E. Penn

******@***.*** 314-***-****

*** ********** **. **. *******, MO 63304

Objective

Responsible and dedicated individual with a passion for delivering top-quality patient care. Looking for an RN

position at a well-respected facility with a commitment to patient-centered care.

Qualifications

• Excellent communication skills

• Confident in collaborating with members of the interdisciplinary team

• Provide outstanding patient and family centered care with an emphasis in patient satisfaction

• Recognize the importance of evidence-based medicine and improved patient outcome

Education

Saint Louis University

Bachelor of Science in Nursing

12 hours of Interprofessional Education

Will sit for NCLEX September 2013

Clinical Experience

Completed and excelled in the following clinicals:

Health Assessment (Des Peres/DePaul Hospital) Public Health (Family Health Center; home visits)

Pediatrics (Cardinal Glennon; St. Louis Children’s Hospital) Older Adult Medical/Surgical (SLUH

Hospital)

Psych/Mental Health (St. Louis Psychiatric Rehabilitation Center) Adult Medical/Surgical (DePaul

Hospital)

Work Experience

Private Home Health Caregiver, July 2013-Present

• Improving quality of life to a specific client by providing services such as activities of daily living and

personal care services

• Ensuring patient’s oxygen level is adequate by monitoring continuous oxygen and changing/refilling oxygen

tanks

Waitress, August 2013-Present

Anhueser-Busch Beir Garten-St. Louis, MO

• Provided excellent customer service to consumers by individualizing customer requests

• Used a POS system to accurately and efficiently run all transactions

Home Health Caregiver, March 2013-August 2013

Compassionate Nursing Services – St. Louis, MO

• Improving quality of life for patients by offering services such as daily activities, homemaker services, and

personal care services

Waitress/Hostess, June 2008 to February 2013

Cheeburger Cheeburger – Chesterfield, MO

• Performed all transactions in a cordial, efficient and professional manner

• Answered telephone calls and responded to inquiries

• Provided excellent customer service by individualizing customer requests

• Trained new employees

Activities/Volunteer Experience

Member of Saint Louis University Student Nurse Association 2011-2013

Service for Sight - Dedicated to promoting and preserving the gift of vision

• Sold fundraiser items to raise money for organization

Little Sisters of the Poor - A home that serves the elderly through “Christ’s mission of charity”

• Volunteered at multiple social gatherings, including Bingo, luncheons, and ice cream socials

Walk for Diabetes

• Worked the registration booth and assisted with event set up and tear down

Run for Sight

• Worked registration booth

Contact this candidate