Manager Project

LESLIE BEAM, PMP, CSM

San Francisco, California *4103

408-***-**** • ************@*****.***

PROJECT MANAGEMENT PROFESSIONAL

Results-focused project/release/iteration manager, Project Management Professional (PMP), Certified

Scrum Master (CSM) and Six Sigma Green Belt with 20+ years experience driving the achievement of

critical project deliverables. Highly adept at navigating large, complex efforts through the complete project

life cycle with a proven ability to motivate and engage project stakeholders at all organizational levels.

Team builder and effective communicator known for strong cross-functional collaboration. Leverages the

financial knowledge and analytical problem-solving skills of a Certified Public Accountant (CPA) with a

Master of Professional Accounting.

Project Management • Program Management • Iteration Management • Release Management

Scrum • Agile • Waterfall • Deliverables Management

Risk Management • Contract & SLA Management

SDLC • Scope Definition • Requirements Gathering • Documentation • Rally • JIRA

Project Scheduling, Planning & Reporting • Stakeholder Engagement Cross-Functional Collaboration •

Relationship Building • Communication • Team Building

PROFESSIONAL EXPERIENCE

GAP Release/Iteration Manager through cPrime – San Francisco, California • 11/2012 – 5/2013

Manage the development and release of retail applications for a large international apparel retailer.

• Release Manage POS software for 3000+ global stores reducing variability in processes applying

agile, lean and Six Sigma tools.

• Iteration Manage release team of 16 – standups, planning, backlog grooming, open-closes,

retrospectives.

• Managed addition of the previously waterfall N. America stores to the ongoing international agile

release process.

• Coordinate release across enterprise including retail sales, e-commerce, pricing, inventory,

accounting, data warehouse, loss prevention, store support, mainframe and systems engineering

departments.

• Present status to multiple levels of management.

• Coach new team members.

Snapfish/HP, Program Manager – San Francisco, California • 8/2011 – 11/2012

Program/Release manage $200M/year online photo site with 50 agile team members in US and India

• Evolve team from quarterly to 6-week release cycles using agile scrum methodologies

• Manage production issues, weekly patch releases, content releases

• Drive project strategy and roadmap; oversee program management throughout entire software

lifecycle from concept to post-launch.

• Launch multiple project releases including new products critical for holiday season

• Orchestrate complex integration with partner and vendors

• Primary point of contact for executive management, project stakeholders and internal customers for

escalation of program related issues and risks

• Establish measures and metrics for all critical processes and manage the organization through use of

these best practices, providing complete transparency and open communication to all

• Control scope creep; manage scope negotiations, issues management and conflict management

Resume

• Facilitate daily standup meetings

Charter member of Snapfish Mavens, an employee morale boosting/bottoms up management group

Program manager for 3rd party application partners for #2 and #4 top grossing online photo sites

Product Owner/Account manager for white label online photo sites including migration and sunset

INTUIT, Mountain View, California • 1999-2011

Project/Program Management Consultant (2004-2011)

Effectively coordinate the efforts of cross-functional program stakeholders to drive the ongoing, on-time

achievement of project benchmarks. Maintain a strategic focus on assessing and mitigating project risk,

resolving issues, and fostering communication. Established a superior record of consistently delivering all

projects on time and to exacting specifications. Select engagements include:

• QuickBooks.com Upgrade: Teamed in the delivery of a nimble new product site, managing the

team’s achievement of daily deliverables in this Agile-based environment while developing a new

marketing manager Web content training program, managing and scrubbing a 500+ Web page

inventory, and contributing QA for the new site

• Quicken & QuickBooks Release & Sunset Management: Orchestrate the end-to-end process for

developing and launching new annual releases as well as discontinuation for these 2 keystone

products. Achieved and maintain a benchmark 85% customer upgrade rate over 7 years of release

cycles. Led the achievement of 1.7M Quicken product units generated within a tight time line despite

multiple release challenges presented with a major corporate layoff, navigating this 40-member

project team to deliver beyond expectations.

• QuickBooks Trade Show Program Re-Launch: Drove a $1M sales increase by revitalizing a

long-dormant trade show program, developing a complete trade show strategy, including a turnkey

booth program, and best practice processes for third-party representative use.

• OEM Program Overhaul: Directed a 20-member team through a major program enhancement,

increasing new users by 30K while simultaneously building the program’s visibility, credibility, and

integration within the internal Intuit organization.

• QuickBooks Marketing Re-Design: Project managed the implementation of an enhanced

online and in-store product presentation, including direct mail and email customer communications.

Program Manager (2003-2004)

Managed the delivery of all product programs for the QuickBooks and QuickBooks Point-of-Sale product

lines. Led up to 30-member project team through the end-to-end project life cycle, from initial

requirements gathering and project scoping through final project completion and documentation.

• Resolved a business critical product shipping issue following a change in shipping partners,

winning an elite performance award for proactively revamping the product shipping program to

achieve all service goals.

• Seamlessly delivered a fast-tracked product video project, effectively engaging both internal and

third party resources to achieve a compressed deadline while meeting strict project specifications.

Quality Assurance Release Manager & Engineering Lead (2002-2003)

Quality Assurance Engineer & Feature Lead (1999-2002)

Tax software developer (1993-1999)

• Details provided upon request

EDUCATION & CERTIFICATIONS

Project Management Professional (PMP)

Resume

Certified Scrum Master (CSM)

Six Sigma Green Belt

Risk Management

Certified Public Accountant (CPA) - California

Master of Professional Accounting

Bachelor of Business Administration

The University of Texas at Austin Red McCombs School of Business

Resume

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