Customer Service Administrative Assistant
Resume:
D’Shawn R. Cherry
***************@*****.***
CAREER SUMMARY
* ***** ** ******** ************** field including 4 years in Customer Service
•
Initiative Award service efficiency and customer satisfaction
•
Associates degree in Business Administration
•
PROFESSIONAL EXPERIENCE
RUST CONSULTING
Customer Service Rep
April 2013- July 2013
Minneapolis, MN
Verify customer information
•
Take incoming calls on assigned projects
•
Answer inquiries according to approved scripting
•
Assist with project needs such as processing as required
•
Excellent quality monitoring scores
•
THE URBAN LEAGUE
Receptionist (Volunteer)
February 2013-April 2013
Minneapolis, MN
February 2013-Present
Answer incoming calls
•
Log in visitor’s check- in sheet
•
Assist walk-in clients with information and service referrals
•
WELLS FARGO HOME MORTGAGE
Loan Document Specialist 1 Minneapolis, MN
June 2012-August 2012
Data enter all incoming loan applications
•
Assigned loan applications to bankers
•
Sorted and maintained customer files
•
BCT Minneapolis, MN
Order Entry/Customer Service Representative November 2008 – April 2011
Accurately processed incoming orders using AMOS software
•
Actively listened to customers and assisted them with locating orders and records
•
Upgraded filing system and maintained customer records
•
Operated multi phone line system and assisted with customer quotes
•
Billed and mailed customer invoices
•
WELLS FARGO HOME MORTGAGE Minneapolis, MN
Mortgage Lien Release June 2006 – June 2007
Coordinate with mortgage abstractors and county recorders to locate paid deeds and mortgages
•
Accurately entered data and managed files on Recon software
•
Scheduled weekly employee meetings
•
CHILDREN’S DENTAL Minneapolis, MN
Office Assistant (Internship) January 2005 – May 2005
Filed and maintained patient dental history
•
Greeted and assisted patients in person and over phone
•
PILOT CITY Minneapolis, MN
Administrative Assistant (Internship) May 2005 – July 2005
Distributed and sorted mail to administrative staff
•
Created and maintained mailing lists
•
Assisted in the setup of board meetings
•
EDUCATION
National American University Bloomington, MN
Associate’s Degree – Business Administration June 2012
Coursework Included:
Human Resources
•
Customer Service
•
Composition
•
Organizational Behavior
•
American Indian OIC Minneapolis, MN
Administrative Assistant – Certified Administrative Assistant June 2005
SKILLS & QUALIFICATIONS
Proficient in Windows 7 Operating system and Microsoft Office Suite 2010 (Word, Excel, Outlook)
•
Fast paced learner,
•
Type 60 WPM, 10 key 7500 KPM
•
Contact this candidate