Customer Service Manager
Resume:
Albany, NY *****
*********@*****.***
JAIME HELM
Objective Actively seeking a challenging full-time position. The company I prefer is dynamic and progressive,
with growth oriented positions where my creative talents, innovative capabilities, experience and
education can be efficiently utilized.
Education Bachelor of Arts Degree from Siena College in Loudonville, NY. My major is in Sociology with a
minor in Criminal Justice.
Awards Graduated with Regents diploma/honors from Guilderland High School in 2001.
Received
Received Third Degree Black Belt in Tae Kwon Do martial arts.
Work (May 6th, 2013-8/26/2013) Executive Assistant. Office Team: RJE Telecom, Inc.
Guilderland, NY.
Experience
-Assisting in all executive & administrative duties, computer work as well as
engineering work, including Visio, CAD, Blue Beam & all Microsoft
programs. Data analysis and reporting to management.
(April 11th 2011-February 22nd 2013) Operations Department, Senior Account Manager.
Telecom Service Bureau, Inc. Ocala, FL
Managing several landline & wireless phone companies. Analyzing & reporting on
company data. Investigating & responding to complaints & requests to the PSC,
BBB, FCC, DEA, police detectives &court orders. Building company
QuickTels and training new associates. Creating training material as well as
making new/updated processes & procedures for several departments. Daily use
of Excel, Word, PowerPoint, BeQuick, Internet and Outlook.
(January 3rd 2011-April 11th 2011) Operations Department, Account Manager. Spherion
Staffing; Telecom Service Bureau, Inc. Ocala, FL
Managing several landline & wireless phone companies. Analyzing & reporting on
company data. Responding to complaints to the PSC, BBB, and FCC. Building
company QuickTels and training new associates. Creating training material as
well as making new/updated processes for several departments. Daily use of
Excel, Word, PowerPoint, BeQuick, Internet and Outlook.
(July 6th 2010-November 2nd 2010) Criminal Research Specialist. Kelly Services; Core
Logic/First Advantage/Safe Rent. Ocala, FL.
Conducting criminal background investigations on individuals, countrywide,
who were applying for employment or apartments. Utilizing court databases, AS400
and secure web-sites to obtain criminal information on individuals and reporting
felonies, misdemeanors and violations back to clients. Customer service, data analysis & data
entry.
(January 2010- July 1st 2010) Document Control Center. Kelly Services; New York
State Insurance Fund. Albany, NY.
Sorting and separating worker’s compensation claims and policies, scanning,
copying, documenting, computer work dealing with Excel, Word, Internet,
BCS, CHS and other NYS agency web sites to verify.
(October 2009-December 12th, 2009) Office of Administration Systems: Administrative
Assistant/ clerical. Kelly Services: SUNY System Administration. Albany,
NY.
Office assistant work duties to help the Director of OAS. Making calls and
answering phone lines, filing, scheduling meetings/calls, inter-office mail
deliveries and computer work including Excel spreadsheets, PowerPoint,
Word, Outlook, internet and data-entry.
(March 2009-September 11th, 2009) HMS, National Medical Support Notice Enforcement
Unit. Select Staffing: Health Management Systems. Albany, NY.
National Medical Support Notice Enforcement. Data entry, office work,
administrative duties, and working with computer programs like excel,
FoxPro, Tracer, Availity, WebMD and the internet. Also doing mail-room
work, receiving and making phone calls to caseworkers and custodial and
non-custodial parents, case management as well as verifying medical
insurance.
(January 2008- January 2009) Junior’s Department Sales Associate. Dillard’s. Ocala, FL.
Providing excellent customer service to the individuals looking for clothing,
Personal shopper, cashier, and receiving and making phone calls to customers.
(July 2006- January 2009) Manager/Co-owner/Operations. Tropical Perfection Lawn &
Landscaping. Ocala, FL.
Co-Established a professional company. I managed all aspects of the business,
such as receptionist/secretary, administrator, paperwork, filing, scheduling,
billing, budgeting, computer work and direct customer service. Developed
new policies and procedures within the business to make it run professionally
& smoothly. I also did the design work involved with the Landscaping
projects and was in charge of obtaining new customers. Excel, Word &
Outlook.
(October 2006-June 2007) Shift Leader/Supervisor. IdleAire Technologies Corporation.
Reddick, FL.
Supervised employees on my shift to make sure things ran smoothly and work
was completed in a professional, timely fashion. I trained new associates on
my shift as well. Also did all the shift paperwork, shift changeovers, phone
calls, customer service and computer work.
(May 2002-Sept 2003) Claims Processing Intern. Office of Unclaimed Funds (New York
State Job). East Greenbush, NY.
Claims processing involving extensive paperwork, data-entry, customer service
and computer work, dealing with paying back Unclaimed Funds. Sorting
through several claims per day and entering them into the computer system.
Volunteer Throughout High School and College I was actively involved in volunteer activities
through Church and school. I was involved in several community service activities as
experience
well as a member of Key Club International.
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