Customer Service Sales

Turk Hassan

* ************* **, ******* ** *****

Home 203-***-**** - Cell 203-***-**** Email - *******@*****.***

Qualifications Profile

Dedicated professional with exceptional project management, production and

marketing abilities. Excellent interpersonal skills with noted ability for

implementing and managing project operations, marketing initiatives. Pro-

active thinker and problem solver with proven team leadership skills.

Experience Highlights

Manage the sales, marketing and production for email orders/campaigns,

annual revenue of 2+ million dollars with annual growth average of 10+%,

Maintain excellent sales and customer service initiatives, work with direct

clients, vendors, service bureaus, brokers and others.

Monitor, track and place orders, verify completed orders to accounting for

billing. Produce and send invoices directly to clients when needed, confirm

quantities and billing info.

Implement and manage ongoing marketing initiatives for nationally

recognized B2B publishing companies.

Keep track of virtual inventory ensure inventory availability for specific

campaigns, plan in advance to ensure smooth operations, file and manage

relevant publisher and order information.

Experience with numerous software programs including Omeda/Omail,

SmartSource, Dreamweaver, AIG, Cheetahmail, MS Word, Excel and Outlook,

Access, Statware.

Core Competencies

. Exceptional . Proficient in direct . Customer service and team

organizational and marketing management experience

project management administration

skills

. Information gathering . Effective . Self-starter who works

& interpersonal well independently and is

analysis and relationship also a successful team

building skills player

Professional Experience

1 Statlistics, Danbury, CT November

2005 - March 2013

2 Interactive Department Marketing Manager

Proactively establish and maintain client relationships through detailed

and thorough communications.

Daily point of contact for numerous agencies to execute specific email and

direct mail marketing campaigns on behalf of their clients.

Assist in the generation of media proposals and the identification of new

sales opportunities.

Successfully develop, manage and maintain client campaign management data.

Manage all aspects of clients projects from initial research, proposal, to

successful execution. Generate complete and thorough back end analysis.

Supervise, train and manage the Interactive Department staff for all

ongoing email sales/marketing operations.

3 Statlistics, Danbury, CT

March 2002 - Nov. 2005

4 Interactive Account Manager

Oversee strategy, development and execution of email promotions with

targeted deployments to existing and prospective clients.

Act as liaison between clients, agency, brokers, list owners and service

bureaus. Utilize opt-in email leads from top-rated business publications.

Insure creative content is properly coordinated and tested.

Update and maintain databases, track program results and compile tracking

reports.

Responsibilities consist of heavy usage and knowledge of the Internet and

research tools.

5 Outpost.com Kent, CT

Jan. 2000-Mar. 2002

6 Product Marketing Manager

Manage and market Storage/Media/Software products for major online retailer

of computers, software and electronics. Responsible for featured products

of 75 vendors and oversee online marketing efforts. Duties included all

tasks related to ensuring accurate product information established

throughout numerous operating systems.

Maintain vendor accounts; explore new product lines and develop

partnerships to generate advertising dollars and initiate special

promotions. Procure advertising materials, price confirmation, inventory

availability and product descriptions.

Provide expedient responses to customer service and sales departments,

update product information in MACS and Office Tools, and offer

recommendations for improving maintenance tools and processes.

Generate activity reports and forecast sales projections, monitor trend

analysis and daily sales figures.

7 Exclusive Art Products Inc., North Salem, NY

July 1995-Jan. 2000

8 Product & Office Manager

Identify and target appropriate markets and channels for sales of Exclusive

Art Products catalog items.

Purchase, cost and track inventory for four high volume instructional art

videos, books and art related catalog products.

Maintain vendor accounts and prepare cost analysis for projected yearly

budget.

Design layout for workshop brochures, create copy for national and

international advertisements. Coordinate mailings to prospective clients.

9 Education

Web Page Design and Planning, Naugatuck Valley Technical College.

September 1997

Priority Management Seminar, Stamford, CT July 1994

Woodberry Down Comprehensive, London, England. Associates Degree - Business

Management. May, 1986

10 Additional Specialized Skills

PC, HTML, database reporting and analysis, Business Objects, Dreamweaver,

Online ASP systems and more.

11 References are available upon request.

Contact this candidate