Sales Manager
Resume:
Karina Santos
**** ******** *** ** *** York, NY *0031
ksantos138 @yahoo.com
EXPERIENCE
:
**/**–11/11 SPIRIT HALLOWEEN Bronx, NY
Assistant Manager
• Supervised 8+ employees and assigned general duties
• Investigated and resolved customers issues and complaints regarding operational
matters – Handled all queries and client feedback in a professional manner
• Prepared, and submitted various, management reports
• Balanced registers, prepared daily sales summary and deposits of $3,000
• Explain company policy and procedures
• Initiated personnel actions such as hiring, promotions, transfer, discharges and
disciplinary measures
• Conferred with management to identify, plan and develop methods to obtain greater
efficiency.
11/07–02/11 GODIVA New York, NY
Sale Associates/Key holder
• Opened and closed store
Managed and supervised business in the absence of superiors
• Prepared employee time schedules and shifts
• Responsible for all merchandising tasks, including implementing innovative ways for
maximizing sales
• In charge of making large deposits daily
04/05–06/07 FOREVER21 New York, NY
Sale Associates
• Attended to customer needs regarding merchandise and apparel
• Obtained merchandise from stockroom, arranged stock on shelves and racks in sales
racks in sales area
• Processed merchandise on cash register, totaled cost of purchase and accepted payments
from customers
• Set-up advertising displays and arranged all retail items to promote sales
EDUCATION:
08/13 STRIVE, Inc. New York, NY
Health and Office Operations Training Program – Certificate of Completion
MS Suite - Word, Excel PowerPoint, Outlook
MOS Certified Word MOS Certified Excel
Typing Data Entry
Ando International-Certificate of
Completion
Medical Skills Training
Introduction to CPT and ICD-9
Coding Introduction to Scheduling Pa
Introduction to Electronics
Medical Records Introduction to Customer Serv
06/07 MANHATTAN CENTER FOR SCIENCE AND MATHEMATICS H.S.
High School Diploma (Received)
SKILLS:
Bilingual: Ability to speak English and Spanish Fluently, Computer literate in Microsoft
Excel, Microsoft Excel, PowerPoint and Outlook, Strong communication skill; written and
verbal. Ability to multi-task and prioritize.
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