Customer Service Manager

Julie Felix

**** ****** *****

Las Vegas, Nevada 89107

Mobile: 719-***-****

E-mail: ************@*******.***

Career Objective: To pursue and expand my career in management, in a professional and challenging

atmosphere, while providing excellent service to my employer and customers.

Work Experience:

Kirland’s- Colorado Springs, CO 80922

Store Manager (April 2013- Present)

Responsible for running all aspects of the store. This includes but doesn’t exclude: cash management,

hiring, scheduling, ordering inventory, unloading freight, merchandising/ displaying, and bank deposits.

Crossmark- Colorado Springs, CO. 80910

Event specialist (August 2010- April 2012)

Inform and educate the consumer on the product of the event scheduled for the day. This included but not

excluded to: preparing cart for day, preparing food, and customer service.

ARC Thrift Stores-Colorado Springs,Co.80910

Shift Supervisor (December 2010-April 2011)

Supervision of staff, customer satisfaction, and overall store management.

King Soopers, Colorado Springs, CO. 80922

General Merchandising- (March 2010- August 2010)

Responsible for keeping the general merchandise department in an orderly fashion. This included but not

excluded to: facing merchandise, stock merchandise, ordering stock, and customer service.

Sears Parts and Repair- Colorado Springs, CO. 80907

Store Manager (July 2008-May 2009) Facility Closing.

Responsible for day to day operations of the business. This included but not excluded: customer

satisfaction, inventory, cash management, controlling budget and margins, ordering merchandise and

displaying, scheduling, coaching, and training of associates.

Balls Food Stores (Price Chopper)- Overland Park, KS 66204

Service Manager(July 2003-September 2007)

Work directly with the store director to oversee day-to-day operations.

This included but not excluded to: supervising all cashiers, customer service, and cash office teammates,

work directly with management staff to ensure customer satisfaction, work directly with customers

handling customer complaints to a successful resolution, effectively crossed trained on all positions

within the organization.

HyVee- Leawood, KS 66209

Customer Service Agent(August, 2002-July, 2003)

Worked directly with management staff to ensure customer satisfaction, responsible for day-to-day

operations of customer service, effectively cross trained on all positions within the organization.

Nu-2-U- Limon, Co.

Store Manager (Dec. 1998-June 2002)

Responsible for day to day operations of a clothing/consignment store. This included customer

satisfaction, cash accountability, scheduling of employee’s, controlling expenses and budget.

Education

National University – 1990-1992- Associates- Majored in Business Management

Professional References

Gerald Galligan- District Manager, Sears, 720-***-****

Rick Balistreri- Store Director, Price Chopper, 913-***-****

Contact this candidate