Customer Service Process

Erik Lee Bruce Home: 618-***-****

**** ******** ****** ***** *** 3310

Pearland TX 77584 E-

mail: *************@*****.***

OBJECTIVE:

To obtain a position in that will further enable me to expand my knowledge

base, utilize my education and experience, and apply my skills to their

maximum potential as a dedicated and reliable professional with an

opportunity for continued growth and advancement.

EDUCATION:

Southern Illinois University, Edwardsville, Illinois

Bachelor of Science, December 2010

Major: Business Administration

Concentration: Finance

GPA: 3.3 of 4.0

Knowledge:

Financial Analysis and Management Reporting

GAAP

Corporate Finance and Accounting

Revenue Recognition

Budgeting and Forecasting

Form 10-Q and 10-K

Financial Ratio Analysis

WORK EXPERIENCE:

Contractor (Ralcorp Holdings, Monsanto)

April 2013 to Present

Sr. Analyst

. Worked with Ralcorp Procurement group to facilitate information transfer

in ConAgra/Ralcorp merger.

. Overlayed Ralcorp calendar to ConAgra calendar and assured data integrity

. Estimated values for unknown data value gaps, based on historic prices

and future sales projection prices

. Transferred data processes out of state in consolidation processes

. Analysis of business risks, metrics, cost/benefit, and opportunity costs

associated with process and system changes and improvements in Monsanto

Customer Service and Logistics groups.

. Performed process and system mapping and optimization techniques in SAP

. Lead on special projects and worked in close collaboration with IS, AR,

Credit, Finance, Manufacturing and other groups to increase efficiencies

in respective areas

Anheuser Busch InBev

Analyst I

February 2012 to January 2013

. Trained and consulted with Ernst & Young contractors in mapping process

flows, kaizen, and SOP creation to facilitate outsourcing of routine

tasks.

. Corrected an error in the closing process resulting in a $2,000,000

adjustment.

. Took team lead on Department of Commerce surveys to assure compliance and

accurate information.

. Reconciled and controlled material, fuel, and semi-finished goods

accounts with balances in excess of $80,000,000.

. Engaged in cross-departmental communications to address key account

issues, such as Master Data errors, incorrect entries, and assured

vendors and suppliers received appropriate payments.

. Calculated fixed inventory depreciation.

. Calculated and performed journal entries for royalty payments.

. Worked to improve efficiencies regarding key accounts, such as redesign

of account reconciliation forms and shortening the length of closing

processes.

. Performed 3-day closing process including monthly transfer of data from

legacy systems into SAP.

. Maintained accurate information for cost savings efforts, metric tracking

and analysis.

Sigma-Aldrich

Specialist, Rescheduling Planner

March 2009 to February 2012

. Achieved over $1,200,000 in inventory cost savings through reduction of

excess inventory, delaying shipments and cancelling outstanding purchase

orders during low demand economic periods.

. Helped to achieve 95% service levels by expediting purchase orders and

building stock as economic demand increased in order to assure that

production facilities were in an advantageous position to meet demand

with corresponding output.

. Analyzed purchase order delivery dates and tracked metrics regarding late

shipments, fax failure output problems, and vendor purchase order

confirmation issues, resulting in process improvement initiatives that

identified and decreased faulty purchase order transmissions to vendors.

. Built a strong alliance with corporate suppliers through professional

communications by developing strong business relationships.

. Initiated inventory movements to maintain optimum levels across global

facilities.

. Communicate ideas and strategies to optimize inventory levels that result

in cost savings.

. Assure high product service levels by communication with suppliers on a

daily basis to confirm accurate and prompt deliveries of materials.

. Maintain accurate information in spreadsheets and databases to document

cost savings efforts.

. Maintain on-going dialogue with buyers to assure cohesive strategic focus

in the supply chain.

Chemical Processor

August 2005 to March 2009

. Worked in constantly evolving and custom Good Manufacturing Practice

(GMP) process lines producing Active Pharmaceutical Ingredients.

. Initiated improvement to process plant equipment cleaning procedures that

resulted in a 15% time reduction per cleaning cycle, as well as reduced

risk of injury by eliminating the need for the operator to traverse 3

floors to complete equipment-cleaning tasks.

. Followed FDA compliant batch records and accurately calculated quantities

of materials needed for reactions as well as conducting assay analysis

during processing.

. Interacted with external customers and addressed production and plants

questions as well as accompanied customers though production facilities.

. Outlined flow diagrams of processes and process equipment cleaning

procedures and provided clarification in the design of document

procedures with production chemists.

. Identified cost savings such as cleaning and re-using $5000 filter

membranes used in the manufacturing process to save on overhead and costs

per run.

. Performed detail-oriented log-book documentation of process equipment,

reactors, rooms, and raw material usage in pharmaceutical manufacturing.

. Utilized aseptic techniques while performing process operations in

classified clean rooms.

. Worked in the role of department training coordinator, helping to assure

standard operating procedure compliance and organized and tracked

departmental compliance system.

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