Customer Service Administrative Assistant

Iisha Hargrove

Orange, NJ

*******@*****.*** - 973-***-****

Administrative Assistant Professional with experience in data input, patient report writing and administrative

support for various organizations. Excellent organizational, teamwork, communication and interpersonal skills

with the ability to set priorities and get the job done. Experience processing new customer financial paperwork.

Also skilled in maintenance of Microsoft documents and healthcare policies. Distribution of updated patient

information documents to appropriate department. Specific areas of expertise include:

• Data Entry • Switch-Board • Patient Report Writing • Process Financial Paperwork • Call center duties

• Customer Service/ Support • Administrative Services • Microsoft/Windows Knowledge • Process New

Customers Insurance Policies

WORK EXPERIENCE

Administrative Assistant/medical assistant

Martinsville Family Practice - Martinsville, NJ - October 2011 to October 2012

medical records

maintaining and keeping patients information up to date in database

money handling

customer service

faxing,emailing, office duties

follow-ups

scheduling appointments

data entry

provide support to Doctors/Patients

administrative assistant

St. peters University Hospita - New Brunswick - July 2005 to August 2010

• Provide support to Nutritionist, Doctors, Nurses

• Responsible for patient invoices, patient nutrition review

• Retrieve, sort, open, and distribute incoming emails from other departments.

• Coordinate patient information/ data entry

• Handle day-to-day administration patient follow-up.

• Process patient personal information using health-care data system called Kronos

• Act as a resource for other Nutrition Administrators and handle multiple inquiries from hospital patients

regarding nutritional issues.

• Act as resource for other benefit administrators and handle multiple inquiries from employees regarding

benefit issues.

• Additional duties include general office work (i.e., faxing, emailing, photocopying, and answering incoming

phone calls)

Imaging Specialist

Citistreet Financial Company - East Brunswick, NJ - January 2005 to July 2005

• Provide support to advisors regarding Citistreet customers' paperwork.

• Coordinate customer call-back on daily basis.

• Assist Citistreet customers with questions/paperwork as needed.

• Order financial documents as needed.

• Additional duties included general office work (i.e., faxing, photocopying, and answering incoming telephone

calls)

Reservation Agent/Marriott Reservation Main Headquarters

Marriott Reservation Center - Somerset, NJ - January 2005 to July 2005

• Reservations for various Marriott Hotels Worldwide (Marriott properties).

• Responsible for verification of invoices, Hotel room payment review/confirmation.

• Provide customer service, schedule hotel reservations, and assist with instructions on hotel policies.

• Additional duties included general office work (i.e., faxing, photocopying, and answering incoming telephone

calls)

• Provide patient/parent customer service - schedule appointments, assist with instructions on how to use

equipment/medical device.

• Preparation of hotel confirmation for Marriott customers/guest.

3/03 - 1/05

EDUCATION

Bachelor in Communications

Kean University - Union, NJ

2010 to 2013

Associates of Arts in Communications

Middlesex County College - Edison, NJ

2008 to 2010

SKILLS

• Microsoft Excel, PowerPoint, Word, & Windows NT

ADDITIONAL INFORMATION

SKILLS

• Microsoft Excel, PowerPoint, Word, & Windows NT

• Administrative Work(i.e., faxing, emailing, typing, emailing)

• 10-key pad

• Heavy phone call duties

• Kronos (Hospital patient information Tracking System)

• Typing 40-45 wpm

• Steno 40 wpm

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