Customer Service High School

Cha’Vaughn O’Neal

862-***-**** ***********@*****.***

Objectives

Gain experience and cultivate professional skill sets

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Be promoted, through merit, to supervisory staff and/or team leader

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Employment Highlights

Front Desk Supervisor/Representative 2008-March 2013

Hotel 304 West (former Holiday Inn)

● Employ an efficient, high energy and professional approach towards customer

satisfaction; in addition to increasing profitability margins

● Contribute to expedite occupant check ins/outs

● Promote from Front Desk Representative to Supervisor

● Ensure daily employee schedules and policies are followed

● Provide daily feedback and review to Corporate staff

Front Desk Representative

Boyles Hotels Company (Operates 3 Best Westerns) May 2013 until Present

● Completed 6 Best Western certification courses, looking to be promoted to a training

position after select courses are completed

Selected Skills and Abilities

Highly skilled in Customer Service, Employee Scheduling, Typing, Preparation and

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Training

● Health Advocate, Youth Activities Coach & Volunteer Fitness Instructor (Zumba,

Aerobic dance & Body Sculpting)

● Programs: Microsoft Word, PowerPoint, and Excel. Opera, iHotelier, Extranet

Education

Weequahic High School, Newark, NJ 2007

● High school diploma, Graduated top five students in a class of 259

Seton Hall University, South Orange, NJ (Education to be continued in 201*-****-****

● Accepted in the Stillman School of Business

Training

CPR/AED Certification, CPO (Certified Pool Operator)

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References

Dan Spricigo (Former Employer) Phone: 908-***-****

Barbara Hewins (Youth Coach) Phone: 908-***-****

Cha’Vaughn O’Neal

862-***-**** ***********@*****.***

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