Customer Service Medical
Resume:
M ichelle L.Walters
New Orleans, LA 70125
Computer Software Experience
EC2000(Claims Administrator); Star Navigation 17(Mckesson Patient Accounting
P rogram); Mckesson Care Manager; HPF Workstation, Rumba; NextGen(Mckesson Patient
Accounting); M icrosoft Office; Internet Explorer; M icrosoft Outlook; EPIC;
P rofessional Experience
Ochsner Medical Center-Jeff H wy April 2013 to present
Position: Patient Care Tech/Emergency Dept
Duties: responsible for direct patient care. Provide basic medical care and assist
patients with the duties they may not be able to do by themselves. Collect samples;
assess vital signs, document patient medical records.
Thibodaux Regional Medical Center February 2013 to
A pril 2013
Position: Patient Care Tech/Med-Surg Unit
Duties: responsible for direct patient care. Provide basic medical care and assist
patients with the duties they may not be able to do by themselves. Collect samples;
assess vital signs, document patient medical records.
West Jefferson Medical June 2011 to August
2012
Position: Managed Care Collections Specialist
Duties: P rovide exceptional customer service to patients and vendors frequenting the
facility. Help to resolve all patient account issues by maintaining close contact with
patients and third party payers. Specialized in Managed Care Collections, follow-up and
reimbursement review. Cash posting and discounts review.
B aton Rouge General Hospital Aug 2010 to May
2011
Position: Managed Care Collections Specialist
Duties: P rovide exceptional customer service to patients and vendors frequenting the
facility. Help to resolve all patient account issues by maintaining close contact with
patients and third party payers. Specialized in Managed Care Collections, follow-up and
reimbursement review. Cash posting and discounts review.
Education
CNA, Kenner Health Careers Institute, Feb 2013
AS, DCC, New Orleans, LA, General Studies, Dec 2012
ASN, Delgado Charity School of Nursing, May 2015
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