Customer Service Sales
Resume:
Melvin Perry
Professional Summary:
A highly skilled worker with a proven track record of success supporting client relations, sales, and office assistance.
Well-developed experience in performing basic administrative/clerical/customer service tasks. Proven ability to work
effectively and collaborate with people of various ages and cultures, ability to adapt the style of communication to meet
the needs of the audience. Focused on achieving more-than-required results and developing skills and knowledge. Ability
to take personal responsibility for own actions and for solving problems and issues that may arise.
Skills:
Creative problem solver
Experienced in filing and updating records
Exceptional communication skills
MS Windows proficient
Multi-line phone knowledge
Cash Handling
Superior customer service skills
Data Entry/10 key
Typing (50 + words /min)
Sales
Awards/Achievements/Career Highlights:
February 2009 Employee of the Month – K & M Janitorial Services Inc.
Promotion
2+ years of Customer Service
Telemarketing - Sales Rep
4 years of clerical work experience
Education:
North County Technical High School
1700 Derhake Road
Florissant, MO 63033
Final GPA - 3.8
*Certification in Landscaping& Horticulture (2 years)
Work Experience:
Office Assistant ($9.50/hr)
K & M Janitorial Services Inc.
3712 Greenmoor Gardens, Florissant, MO 63034
5/19/2009 - 1/3/2013
•Filed daily invoices.
•Answered incoming calls to the main office.
•Filed all company paperwork/transactions.
•Mailed out customer account information and monthly promo cards as well as company billing/shipping payments,.
•Proficient knowledge of copying, multi-line phone usage, scanning, faxing.
•Provided an elevated customer experience to generate a loyal clientele.
•Answered questions with up-to-date knowledge of services and sales promo.
•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Florist - Plant Department Associate ($8.25/hr)
Forget Me Not Florist
7218 W Florissant Ave, St Louis, MO 63136
7/15/2011- 3/1/2012
•Answered Incoming calls, addressing customer inquiries, solving problems and providing new product information.
•Described product to customers and accurately explained details and care of merchandise.
•Described product to customers and accurately explained details and care of merchandise.
•Communicated with vendors regarding back order availability, future inventory and special orders.
•Exceptional customer service.
•Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
•Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping
problems.
•Greeted customers entering the store to ascertain what each customer wanted or needed.
•Scheduled weekly inventory pickups and deliveries with vendors.
•Recommended alternative items if product was out of stock.
•Operated a POS system to itemize and complete an average of number customer purchases.
•Accepted credit/debit and cash payments from customers using cash register as well as giving customers proper change
and a recipt.
•Bagged, boxed or gift-wrapped sold merchandise upon customer’s request.
Customer Service (Temporary - $ 11.25/hr)
US Auto Plus
325 Mid Rivers Mall Dr, St Peters, MO 63376
1/20/2013 – 9/20/2013
•Answered incoming calls with the use of "Auto Dialer" Phone/Computer software.
•Calling customers regarding their accounts for warranties.
•Processing new customers.
•Process Debit/Credit Card payments.
•Set up and explained new membership contracts.
•MOXY software usage
•Helped drive sales goals and achieve monthly quotas.
References:
Vinnet Holman, Owner
Forget Me Not Florist,314-***-****
Ayanna Nicole, Supervisor
US Auto Plus, 314-***-****
Eugene Junior, Manager,
K & M Janitorial Services Inc, 314-***-****
Contact this candidate